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Problems with e-mail

e-mail tommy

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#1 luanfrj


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Posted 24 September 2019 - 02:32 PM

Hi guys,


I have (had) an accout in Tommy, but during down time I didn't move to Ricky.

Since when Tommy is back I cannot receive e-mails, the following message appear:

No mx record found for domain=luan.heliohost.org

I need wait to my accout in Tommy get back to configure MX records and receive e-emails again?




#2 wolstech


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Posted 24 September 2019 - 02:42 PM

Correct. The DNS records for all the dead Tommy accounts were cleaned up last week. In order to recreate the DNS zone, you need to have an account. If you're using an external mail service, it doesn't really matter which server the account is on, simply having an account will create the DNS zone and let you edit the MX records. If you use us as your mail provider, you will probably want to wait for Tommy specifically for best performance.

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