ikk157 Posted September 24, 2019 Share Posted September 24, 2019 Greetings, I have not been able to receive a backup email (even when manually having it sent by Krydos... until he sent the link in word form). Today, I tried retrieiving the backup again at https://www.heliohost.org/backup/ just to test and it somehow arrived...after about an hour. My question is, is this issue on HelioHost's end? My email is an @me.com email. How do I make sure my Tommy invitation link arrives to me without problems? (I’m aware i can just wait till all the invites are sent and if I didn’t get mine by then, then i can get an admin to send it manually. However, I’d rather get this looked at so I don’t experience such issues in the near future). Please help. P.S. It seems that my email provider did not block no-reply@heliohost.org. I tried signing up again just to test (I didn’t actually continue with creating the account) and the verification email was sent to me successfully so that is not the root cause. Thanks and apologies if I’ve been annoying you with this issue on discord lately. Link to comment Share on other sites More sharing options...
ikk157 Posted September 24, 2019 Author Share Posted September 24, 2019 Adding on: I’ve been made aware that another user is experiencing a very similar issue with emails arriving very very late. Could this be related? Link to comment Share on other sites More sharing options...
flazepe Posted September 24, 2019 Share Posted September 24, 2019 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
ikk157 Posted September 27, 2019 Author Share Posted September 27, 2019 Just going to bump this as it went unanswered Link to comment Share on other sites More sharing options...
Krydos Posted October 7, 2019 Share Posted October 7, 2019 In my testing to gmail, hotmail, yahoo, and icloud the emails all arrived within seconds. Maybe it was just a fluke. Link to comment Share on other sites More sharing options...
ikk157 Posted October 7, 2019 Author Share Posted October 7, 2019 In my testing to gmail, hotmail, yahoo, and icloud the emails all arrived within seconds. Maybe it was just a fluke.No clue. I’ve had my new tommy account email changed to gmail to (hopefully) avoid this in the near future. Link to comment Share on other sites More sharing options...
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