thorast Posted October 5, 2019 Share Posted October 5, 2019 Hello, I have received the invitation to return to Tommy, when I use it, create the account, and said the account is being created, then when I try to log in it says: Account Status That account has been backed up and then taken offline due to extended maintenance on the server that you were on. Occasionally we need to rebuild our servers to keep them operating at peak performance. This process usually takes a week or so. In the meantime we recommend downloading your backup, and then creating a new account. You can follow us on Twitter and like us on Facebook for the latest news. Once your server is operational again we will make a news post, and then you will be able to transfer your account back to the server you were on if you want to. If you need help with anything please don't hesitate to contact support. I don´t understand what i have to do next?, i have to wait?, it is this normal? Link to comment Share on other sites More sharing options...
Sn1F3rt Posted October 5, 2019 Share Posted October 5, 2019 Most probably you tried to sign up with the same main domain as before. Post that here for an admin to cleanup from the cluster and then you will be resent an invite to recreate your account. Link to comment Share on other sites More sharing options...
Byron Posted October 5, 2019 Share Posted October 5, 2019 I've sent you a new invite. Try signing up with that same domain again. Link to comment Share on other sites More sharing options...
thorast Posted October 5, 2019 Author Share Posted October 5, 2019 Hello again and thanks for answer so fast, i used your invite Byron but i am in same trouble, i can´t log in, maybe i have to change the domain? Link to comment Share on other sites More sharing options...
thorast Posted October 5, 2019 Author Share Posted October 5, 2019 Ok, problem fixed!, i used my mail instead of user name and now i am log in!!!, thank you! Link to comment Share on other sites More sharing options...
thorast Posted October 5, 2019 Author Share Posted October 5, 2019 I take the opportunity to ask you, I had double disk space before in Tommy, because I made a donation for this, can i have it again? Link to comment Share on other sites More sharing options...
flazepe Posted October 5, 2019 Share Posted October 5, 2019 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Byron Posted October 5, 2019 Share Posted October 5, 2019 Can you provide the transaction id please? Link to comment Share on other sites More sharing options...
thorast Posted October 7, 2019 Author Share Posted October 7, 2019 Sure, i think it is one of this: Id. de transacción: 0VM24756217453431 Id. de transacción: 8U562817CF566653T Link to comment Share on other sites More sharing options...
Byron Posted October 7, 2019 Share Posted October 7, 2019 How did you donate? Link to comment Share on other sites More sharing options...
thorast Posted October 7, 2019 Author Share Posted October 7, 2019 I don't understand the question well, i paid by paypal, is that what you ask? Link to comment Share on other sites More sharing options...
Byron Posted October 7, 2019 Share Posted October 7, 2019 I'm not seeing either of those transaction ids at paypal. Did you donate through the Gofundme did you? Link to comment Share on other sites More sharing options...
thorast Posted October 7, 2019 Author Share Posted October 7, 2019 Not, this transactions was made to helionet, i made another donation recently to Gofundme, but this ones not.Perhaps you are not using the correct name of user, my old user name in Tommy was thorastu not thorast Link to comment Share on other sites More sharing options...
Krydos Posted October 7, 2019 Share Posted October 7, 2019 @byron, by default paypal only searches the previous year. His $5 donation was made June 2018 so it finds it if you expand the search dates a bit. @thorast, your storage space has been doubled. Link to comment Share on other sites More sharing options...
thorast Posted October 7, 2019 Author Share Posted October 7, 2019 Thank you very much Krydos!I am near to finish to config all again! Link to comment Share on other sites More sharing options...
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