Jump to content


Photo

[Solved] Account suspended

suspended reactivate

  • This topic is locked This topic is locked
4 replies to this topic

#1 gaya3in1

gaya3in1

    Newbie

  • Members
  • 9 posts

Posted 26 October 2019 - 08:41 AM

Hi,

 

My art website has been suspended. It is my portfolio and I don't need to update it every month so I have not been on it for a while. Could you please reactivate my account? Thank you

 

Gaya



#2 flazepe

flazepe

    Rank X Member

  • Moderators
  • 1,330 posts
  • Gender:Male

Posted 26 October 2019 - 10:19 AM

Your account is currently archived, not suspended.

This support request is being escalated to our root admin.

#3 gaya3in1

gaya3in1

    Newbie

  • Members
  • 9 posts

Posted 26 October 2019 - 10:46 AM

Thanks :)



#4 Byron

Byron

    Rank X Member

  • Root Admin
  • 8,755 posts
  • Gender:Male
  • Location:USA

Posted 26 October 2019 - 12:02 PM

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days.

Unarchiving...

#5 Byron

Byron

    Rank X Member

  • Root Admin
  • 8,755 posts
  • Gender:Male
  • Location:USA

Posted 26 October 2019 - 12:11 PM

Done. You should now be able to log in and your website should start working within 2 hours.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users