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[Solved] Account Suspended?


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#1 space2018

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Posted 27 October 2019 - 12:17 AM

Hi, I have not logged into cPanel for a while, so logged in today to ensure my account remained active... Only to discover that it had been suspended for some reason:

 

cPanel Account: space201

Server: Ricky

Root Domain: space.heliohost.org

 

The nature of the website is a Mediawiki installation with images sourced from the public domain or Creative Commons. Could you please give me more information on why this account has been suspended and, if possible, could you please re-activate it? I understand the precautions that need to be taken for security and efficiency reasons and understand if it is not possible to re-activate the account.


Edited by space2018, 27 October 2019 - 12:19 AM.


#2 Luigi123

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Posted 29 October 2019 - 12:21 AM

Your account was suspended for causing high server load. Please limit the load when you put things on our server.

Unsuspended.
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#3 space2018

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Posted 30 October 2019 - 12:37 PM

Thanks for addressing this. Greatly appreciated,

 

What would cause high server load? It was a Mediawiki installation. Usually does not use much resources. However, to be sure, I've disabled background scripts and I am rebuilding my wiki from scratch.



#4 flazepe

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Posted 30 October 2019 - 12:53 PM

This support request is being escalated to our root admin.

#5 Krydos

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Posted 30 October 2019 - 05:17 PM

Your load was coming from
/home/space201/public_html/w/index.php


#6 space2018

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Posted 31 October 2019 - 11:15 AM

Hi, Would SVG images served from the main wiki page cause this? Otherwise, I admit that I have no idea why, or what would cause the load to be unusually high. Nevertheless, I might as well upgrade and reinstall the wiki from scratch... Perhaps, a configuration problem? Is there a better way to monitor this?

#7 wolstech

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Posted 31 October 2019 - 11:22 AM

Mediawiki is just really heavy software. Depending on what you have installed, it can be just as bad as Wordpress in terms of bloat. Most users don't have too many issues with it though (unlike WP).


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#8 flazepe

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Posted 31 October 2019 - 11:23 AM

Hi, Would SVG images served from the main wiki page cause this?

Definitely not.



#9 Krydos

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Posted 31 October 2019 - 05:10 PM

Mediawiki is frequently the target of bots creating accounts. It could be that a bot army found your wiki and started creating thousands of accounts. That would explain the sudden spike in load.

#10 space2018

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Posted 08 November 2019 - 09:26 AM

I checked and account creation was disabled. What else could cause it?



#11 pooks

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Posted 08 November 2019 - 09:59 AM

I checked and account creation was disabled. What else could cause it?


Could be DDOS.

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