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[HH#334955] RE: Johnny To Be Upgraded

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#1 HelioHost



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Posted 07 November 2019 - 12:03 PM

Username: N/A, Server: N/A, Main Domain: N/A

Dear Heliohost,

I joined your service only 3 days ago and did not yet start the building of my website. Now you tell me that my account will be down for at least a week unless I make a donation. Reason for me to cancel my account and go to another host.

Leo Ditvoorst.

Van: HelioHost
Verzonden: woensdag 6 november 2019 21:38
Aan: leo.ditvoorst@gmail.com
Onderwerp: Johnny To Be Upgraded

Johnny To Be Upgraded

Hey ditterdi,

HelioHost is happy to announce that we're going to be upgrading the Johnny server soon. You're receiving this email because you have an account on Johnny.

You may have seen the fundraiser that we've had going to purchase a new server named Sparkie. We're not 100% to the goal yet, but we were so excited to buy a new server that we went ahead and bought it early. Hopefully we can get it fully funded soon. Since we already have the new hardware we decided this would be a great time to upgrade Johnny. He has been our slowest and worst uptime server since he was created in 2011. Just like we upgraded Tommy recently, it's time for Johnny to be upgraded. As part of the upgrade process we need to temporarily move all the accounts off Johnny though. As a Johnny user you have a few options:

Do nothing. If you don't do anything your account will automatically get moved to the new Johnny located on Sparkie. It's free, it's easy, and we'll take care of everything for you. The downside is your website will be offline for at least a couple days, if not a week or more. We're unsure how long it will take to upgrade Johnny, and until the upgrade is done your account will be offline.

Move to Ricky or Tommy for free. If you backup your Johnny account, and delete it you can resignup on Ricky or Tommy for free at midnight UTC. Keep in mind that signups are limited per day, and they will fill quickly. Tommy usually fills within a few seconds, and Ricky will surely fill fast too since so many people will be moving off Johnny. We will increase the number of available free signups as much as we can, but there simply isn't room on our other servers to move all of the Johnny accounts over even temporarily.

Donate to be moved to Tommy. This is the best option if you want to minimize the downtime on your site. All you have to do is donate as little as $1 USD and a HelioHost admin will move your account to Tommy for you. You don't have to delete your account or signup again or anything. Just make the donation, post your transaction ID and username, and we'll take care of all the rest. Tommy is our flagship server, and as such has the best uptime, and fastest speed of all of our servers. Even after we upgrade Johnny we expect Tommy to be better so this is a great opportunity to move if you're interested. If you want to donate $5 or more we'll even throw in double storage space as well.

Let us know if you have any questions. You can simply reply to this email, or post on our forums https://www.helionet.org/ We plan on beginning the upgrade process in one week on November 14th.

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#2 wolstech


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Posted 07 November 2019 - 12:21 PM

Unfortunately you just had bad timing. You're not the only one in this boat, either. Every single one of the roughly 10000 users on Johnny are being moved off that server. If you don't mind a week or so of downtime, you can just wait and your account will backed up and automatically restored once the upgrades are complete.


Every few years we rebuild servers to install upgrades and keep them running smoothly. The average life of a server between rebuilds is 2-3 years, less for Johnny due to the high number of accounts he goes through compared to the others. The planned upgrade is a substantial improvement (the server is being moved to hardware that's several years newer, and much faster). Johnny is due up now, and Ricky will be due up at some point after Johnny. Tommy just finished undergoing this same process (though in that case we were forced to do it early because that server's hard disk died).

Please do not PM me for support. Posting on our forums lets all of us learn.
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