jbbdude Posted November 16, 2019 Share Posted November 16, 2019 I have been able to add an SSL certificate with the CRT page. However, when I try to access the SSL Install page, I get the following error: A fatal error or timeout occurred while processing this directive. [close] Template::Exception: [TYPE]=[undef] [INFO]=[SSL::installed_hosts() failed: Unrecognized vhost: “family.block.ovh” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 310. ] [TEXT]=[] at cpanel.pl line 1043. cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4637 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 857 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 272 My domains are all working with HTTP. Link to comment Share on other sites More sharing options...
Krydos Posted November 17, 2019 Share Posted November 17, 2019 Was there a problem with the default free SSL certificate that auto ssl installs? Link to comment Share on other sites More sharing options...
jbbdude Posted November 17, 2019 Author Share Posted November 17, 2019 My site has two cPanel certificates that don't cover most of the domains I have set up, and the rest are self-signed which isn't treated well by Chrome and other browsers. I manually generated a Let's Encrypt certificate and I was trying to install that. Link to comment Share on other sites More sharing options...
jbbdude Posted November 17, 2019 Author Share Posted November 17, 2019 I checked a few more spots. The SSL/TLS Status page is blank. The SSL/TLS Wizard page crashes with the error: The “SSL::installed_hosts” API failed due to the following error: Unrecognized vhost: “family.block.ovh” at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 310. I suspect that one domain has some messed up SSL configuration, which could be causing the auto SSL to fail and is preventing these CPanel tools from functioning. Link to comment Share on other sites More sharing options...
jbbdude Posted November 17, 2019 Author Share Posted November 17, 2019 I attempted to remove and re-add the problem domain from my account. However, when I try to remove it as an add-on domain, I receive the error: “family.block.ovh” is not a parked domain. Clearly something is messed up in the config for this domain. Link to comment Share on other sites More sharing options...
flazepe Posted November 17, 2019 Share Posted November 17, 2019 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
jbbdude Posted December 15, 2019 Author Share Posted December 15, 2019 The CPanel SSL tools are still broken for me, and I still don't have CPanel-issued SSL certs active for my domains... Link to comment Share on other sites More sharing options...
Sn1F3rt Posted December 16, 2019 Share Posted December 16, 2019 You're on Tommy right? Try running AutoSSL manually from the SSL Wizard in cPanel. Link to comment Share on other sites More sharing options...
wolstech Posted December 16, 2019 Share Posted December 16, 2019 @sohamb03: that won't work, the Apache configuration is corrupt for one of his domains. Link to comment Share on other sites More sharing options...
Sn1F3rt Posted December 16, 2019 Share Posted December 16, 2019 Ah I see. In that case won't it work to remove his domain, clear all the existing and cached config files, and then try maybe? Didn't see it's already marked for Krydos. Link to comment Share on other sites More sharing options...
Krydos Posted December 16, 2019 Share Posted December 16, 2019 Is it working now? https://family.block.ovh/ Link to comment Share on other sites More sharing options...
Krydos Posted December 17, 2019 Share Posted December 17, 2019 Also, I changed your username to jbbdude. Link to comment Share on other sites More sharing options...
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