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[HH#200567] Account Not Found.


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#1 HelioHost

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Posted 11 December 2019 - 08:20 AM

Username: N/A, Server: N/A, Main Domain: N/A

Respected Sir,

I have my website/account at heliohost with username: msm and domain www.madhusudanmishra.in but now as I am trying to login it is showing that no such account exist. Please help me with this issue as I have so many entries in my database.

Your Faithfully,
Madhusudan Mishra
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#2 vanisk

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Posted 11 December 2019 - 08:26 AM

I guess you are the one who asked about Moving your account from Ricky to Tommy on Discord and was suggested to follow this article

https://wiki.helione...ng_your_account

 

Did you delete your account using account deletion script?

 

 

Edit: added "on Discord"


Edited by vanisk, 11 December 2019 - 08:27 AM.

2B | !2B

 

 

 

 


#3 HelioHost

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Posted 11 December 2019 - 09:48 AM

Thank you so much for identifying me.
No I didn't do anything with my account and deletion script. Today morning when I checked my website which is showing your account is in que. After many efforts to make a login into cPanel, I wrote this mail.

Please provide my site back. Don't know what happened but I have so many data in my database.
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#4 wolstech

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Posted 11 December 2019 - 12:12 PM

The account in question does not exist in any of our systems. If it existed previously, it has been deleted. The domain showing queued is not surprising since the account behind it is missing. A queued page is normal when the domain is not attached to an account.

 

You'll need to sign up again.


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