Jump to content

[Solved] Error on adding domain (Johnny)


fasouza
 Share

Recommended Posts

Dear support.

 

I'm trying to add my domain (felipeamorim.eti.br) to my account but cPanel gives me the following error message:

 

Error: (XID nkv32d) Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. Please transfer the domain to this servers nameservers or have your administrator add one of its nameservers to /etc/ips.remotedns and make the proper A entries on that remote nameserver.

 

Could you guys help me with that?

 

As always, thanks for the great service =).

Link to comment
Share on other sites

Since you're using a .br domain (which are incompatible with cPanel due to a nonstandard requirement on the registrar's end), you MUST use this domain as your main domain in order to use it. You can change your main domain here: http://heliohost.org/classic/support/scripts/domain

 

Once you do that, you will need to set the name servers to ns1.heliohost.org and ns2.heliohost.org on the registrar's side.

Link to comment
Share on other sites

Since you're using a .br domain (which are incompatible with cPanel due to a nonstandard requirement on the registrar's end), you MUST use this domain as your main domain in order to use it. You can change your main domain here: http://heliohost.org/classic/support/scripts/domain

 

Once you do that, you will need to set the name servers to ns1.heliohost.org and ns2.heliohost.org on the registrar's side.

 

Thanks, problem solved.

It is indeed a problem with a requirement from Registro.br (BR domain registrar's).

 

Here's what I did to fix my problem:

  1. Changed my main domain to my BR domain;
  2. Added HelioHost nameservers on Registro.br administration page;
  3. Changed my main domain back to my heliohost domain;
  4. Added my BR domain on cPanel as usual.
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...