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[Solved] Support Email Robots Stuck in a Loop :P


wolstech

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It looks like some company's support robot and our auto-reply system have gotten into an infinite loop over in the support email forum, with them reacting to each other's auto-reply. Even stranger, the certificate referenced in the email is for a similarly-named domain that isn't even ours (looks like someone else may have ripped off our name, the domain shown is heliohosting.com).

 

(Hidden topic, mods/admins only: https://www.helionet.org/index/topic/38561-hh850633-ssl-renewal-reminder/ )

 

What's the proper way to stop this sort of thing? 

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Looks like the answer to this is "change the email address in the database for the ticket so the responses go into the abyss". I changed the email for #850633 to .old instead of .com and it finally stopped.

 

Moving and deleting the topic didn't work, I would've expected fully deleting the topic to stop it. It also continued even after I tried moving it to Trash temporarily...

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Both heliohosting and helioshosting (with an "s", the one referenced in the email) have nothing, with helioshosting having a blank white page. Could have been a mistake (e.g. someone trying to make a cert for account on Johnny and using that domain instead of their domain), but seeing as how the domain resolves and connects to a blank white page, something is fishy.

 

Edit:

 

DNS Lookup:

 

a80806af0ae84c0bb2e176447437567f.png

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