stacey Posted March 28, 2020 Share Posted March 28, 2020 Coming back to my account after some time away. My domain isn't listed on my account, so I tried to re-add it, but got an error message that it already exists. All the info should be in the screen shot. I used to be on Tommy, so maybe that's why? What should I do? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Krydos Posted March 28, 2020 Share Posted March 28, 2020 Try adding the domain now. Quote Link to comment Share on other sites More sharing options...
zumbalz Posted March 28, 2020 Share Posted March 28, 2020 Still the same. Quote Link to comment Share on other sites More sharing options...
Krydos Posted March 28, 2020 Share Posted March 28, 2020 Ah ha, the real problem is you have more than one account and are in violation of our terms of service. Please reread https://wiki.helionet.org/Terms and delete all accounts in excess of one. Quote Link to comment Share on other sites More sharing options...
zumbalz Posted March 29, 2020 Share Posted March 29, 2020 Yeah I've been trying to figure out how to delete that other account. I found something on the FAQ: "Use Heliohost account deletion script " but when I clicked on it, it only took me to the home page. Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted March 29, 2020 Share Posted March 29, 2020 We can manually delete any of the accounts you had. Just tell us which ones. Quote Link to comment Share on other sites More sharing options...
Krydos Posted March 29, 2020 Share Posted March 29, 2020 Luigi make sure you verify their email address by sending them an email asking to be sure if they want to delete that account. Otherwise someone could just post random usernames for you to delete. You need to make sure the account actually belongs to the person requesting deletion via email. It's extra work for everyone to verify account ownership via email so we just encourage people to delete their own accounts. Quote Link to comment Share on other sites More sharing options...
zumbalz Posted March 29, 2020 Share Posted March 29, 2020 I would really appreciate if you could delete the account "stacey." The email address domain is gmail, user name staceyszumba. If you guys help me out, I'm gonna send a(nother) donation! Thanks! Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted March 29, 2020 Share Posted March 29, 2020 Luigi make sure you verify their email address by sending them an email asking to be sure if they want to delete that account. Otherwise someone could just post random usernames for you to delete. You need to make sure the account actually belongs to the person requesting deletion via email. It's extra work for everyone to verify account ownership via email so we just encourage people to delete their own accounts.I will and thank you Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted March 29, 2020 Share Posted March 29, 2020 I would really appreciate if you could delete the account "stacey." The email address domain is gmail, user name staceyszumba. If you guys help me out, I'm gonna send a(nother) donation! Thanks!Please verify in your email that I had sent for you to confirm. Our email system is having some difficulties today. It probably already sent. If you didn’t receive yet, let me know and I’ll send it again. Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted March 29, 2020 Share Posted March 29, 2020 I just resent it to you again. It seems the email is working now. If you receive double emails, reply of them please and thank you. Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted March 30, 2020 Share Posted March 30, 2020 Krydos, email have been confirmed and the username Stacy is gone now. I think you’re able to add the domain into your account now. Let Krydos know if you still having the same issue. Quote Link to comment Share on other sites More sharing options...
zumbalz Posted March 30, 2020 Share Posted March 30, 2020 Thank you. Yes, I am still having the same error. Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 30, 2020 Share Posted March 30, 2020 The domain zumbalenzburg.ch has been cleaned up. Try it now. 1 Quote Link to comment Share on other sites More sharing options...
zumbalz Posted March 30, 2020 Share Posted March 30, 2020 Okay, got it! Logged out and back in, then it worked. Quote Link to comment Share on other sites More sharing options...
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