Jump to content


Photo

[Solved] Webmail roundcube database error

webmail email mail johnny

  • This topic is locked This topic is locked
8 replies to this topic

#1 ansab

ansab

    Rank I Member

  • Members
  • Pip
  • 29 posts

Posted 24 April 2020 - 05:10 PM

I have created a new email id on my account. First time it worked fie and opened in browser without any error. I have also setup the id on my android device using blue mail app. But for the last two days i am getting a error on opening the mail id using https://johnny.heliohost.org:2096/ it logs in to mail client and the shows the following error

DATABASE ERROR: CONNECTION FAILED!
Unable to connect to the database!
Please contact your server-administrator.

on this link https://johnny.helio...dcube/index.php

I can successfully send and receive mails using my device but not on web mail.

I have deleted and recreated the account but the problem remains same.

Ps: My other two mail id's are working fine.

Please help.



#2 Luigi123

Luigi123

    Rank X Member

  • Moderators
  • 2,717 posts
  • Gender:Male
  • Location:Winnipeg, Manitoba, Canada

Posted 24 April 2020 - 07:16 PM

Johnny is a slowest sever and pretty much he has been running really slow for all year!

 

If you need a better performance server, get Tommy server. Keep in mind that the next Tommy's signup button reset is not until at midnight and you have to be quick enough before it gets filled fast during the day. If you don't want to wait in line or you can’t stay up at midnight, you can consider making a donation of minimum $1.00 by visiting this link: https://www.heliohost.org/tommy/  to skip the line. An invitation link will be sent via in your email to registered. Please deleted your johnny account first by visiting this link: http://www.heliohost.../scripts/delete.

 

Users are only allowed to have ONE account.


Posted ImagePosted ImagePosted Image
Posted ImagePosted ImagePosted Image

#3 ansab

ansab

    Rank I Member

  • Members
  • Pip
  • 29 posts

Posted 25 April 2020 - 09:09 AM

Is this because johnny is slow? My website and other email accounts are working fine. Its just this email id which is showing Databaase error.


Edited by ansab, 25 April 2020 - 09:19 AM.


#4 Luigi123

Luigi123

    Rank X Member

  • Moderators
  • 2,717 posts
  • Gender:Male
  • Location:Winnipeg, Manitoba, Canada

Posted 25 April 2020 - 01:46 PM

Could you try to open that email from inside the cPanel instead of using this https://johnny.heliohost.org:2096/ to login?
Posted ImagePosted ImagePosted Image
Posted ImagePosted ImagePosted Image

#5 wolstech

wolstech

    Rank X Member

  • Root Admin
  • 13,375 posts
  • Gender:Male
  • Location:Pennsylvania

Posted 25 April 2020 - 01:48 PM

@Luigi: this one probably is a database issue, not load. Load isn't even bad at the moment.

Let's have Krydos take a look. In the meantime, does Horde work for checking email?

Please do not PM me for support. Posting on our forums lets all of us learn.
Do you play Minecraft? | Server Monitors | And the Dumbass of the Decade award goes to...


#6 ansab

ansab

    Rank I Member

  • Members
  • Pip
  • 29 posts

Posted 26 April 2020 - 11:12 AM

I had round cube set to default, but i am able to open horde by copy pasting horde url after security token. I am successfully able to open horde.

It's just issue with roundcube. If it cant be solved then please tell me, how to change default to horde i will use horde then :)

 

EDIT:

After some alteration with the url i am successfully able to open "mailclient=none" webpage. Now i am getting option to chose mailclient and its working fine with Horde :) :)


Edited by ansab, 26 April 2020 - 12:45 PM.


#7 Luigi123

Luigi123

    Rank X Member

  • Moderators
  • 2,717 posts
  • Gender:Male
  • Location:Winnipeg, Manitoba, Canada

Posted 26 April 2020 - 02:02 PM

So did we solved your issue? :)
Posted ImagePosted ImagePosted Image
Posted ImagePosted ImagePosted Image

#8 ansab

ansab

    Rank I Member

  • Members
  • Pip
  • 29 posts

Posted 26 April 2020 - 03:50 PM

Yes, Thank you :) :)



#9 Luigi123

Luigi123

    Rank X Member

  • Moderators
  • 2,717 posts
  • Gender:Male
  • Location:Winnipeg, Manitoba, Canada

Posted 26 April 2020 - 04:38 PM

Perfect! :) Let us know if you need any help.
Posted ImagePosted ImagePosted Image
Posted ImagePosted ImagePosted Image





Also tagged with one or more of these keywords: webmail, email, mail, johnny

1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users