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[Solved] account has been archived

archived

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#1 otmanait

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Posted 02 May 2020 - 11:08 PM

hello please reactivate my account i have a important email linked with my hosting
please solve that problem...
 
 
 

 



#2 Luigi123

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Posted 02 May 2020 - 11:33 PM

This support request is being escalated to our root admin.
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#3 otmanait

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Posted 03 May 2020 - 01:59 AM

my account "otmanait" associated with otmanait400@gmail.com

please solve that problem 



#4 Byron

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Posted 03 May 2020 - 02:43 AM

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days.

Unarchiving...

#5 Luigi123

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Posted 03 May 2020 - 02:44 AM

Yup we knew that it’s already archived. :)

Please wait for one of our root admins to get your account unarchived.
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#6 Byron

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Posted 03 May 2020 - 02:47 AM

Done. You should now be able to log in and your website should be working again.





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