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PrestaShop 1.7.6.5 installation error


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#1 qubesys

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Posted 22 May 2020 - 03:10 PM

For days i try to install PrestaShop 1.7.6.5 via the Softaculous Apps installer, but the installation crashes on status bar "Checking the submitted data (95 %)" with the error  "Oops ... the connection was lost".
 
By manual step installation, during the manually installation on step System Compatibilty cannot passwith following errors

 

  • Parâmetros PHP necessários (PHP required parameters)
  • Intl extension is not loaded
  • Ficheiros (Files)
  • Install and enable the iconv extension.
 
After the installation crasher the server shows this message:
Internal Server Error

500

No response from subprocess (cpanel (cpanel)): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.
 

 

Please help.
 
cPanel username: qubesys
main domain: qubesystems.heliohost.org
The server: johnny
The version of PHP : 7.3.12

Edited by qubesys, 22 May 2020 - 04:00 PM.


#2 flazepe

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Posted 22 May 2020 - 03:34 PM

Load issues, most likely. Softaculous is really sensitive with this. You can install PrestaShop manually by following instructions on their website instead.



#3 qubesys

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Posted 22 May 2020 - 03:59 PM

Load issues, most likely. Softaculous is really sensitive with this. You can install PrestaShop manually by following instructions on their website instead.

 

Hi, thank you for your reply, i try manually installation, during the manually installation on step System Compatibilty cannot passwith following errors, any suggestion ?

 

  • Parâmetros PHP necessários (PHP required parameters)
  • Intl extension is not loaded
  • Ficheiros (Files)
  • Install and enable the iconv extension.


#4 Krydos

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Posted 22 May 2020 - 10:15 PM

Intl and iconv are both already installed on Johnny's php 7.3. Are you sure you have your php version set correctly?



#5 qubesys

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Posted 22 May 2020 - 10:31 PM

Intl and iconv are both already installed on Johnny's php 7.3. Are you sure you have your php version set correctly?

Yes i have sure php version on my account is 7.3.12, i just now try install it again via softaculous and install it fine, but when i run the prestashop shows always the error HTTP ERROR 500.



#6 Krydos

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Posted 23 May 2020 - 04:21 AM

Here's your error:

[Sat May 23 04:18:05.998369 2020] [cgi:error] [pid 29633] [client x.x.x.x:59951] End of script output before headers: ea-php72, referer: https://qubesystems.heliohost.org/

It looks like you're using php 7.2. Try changing it to php 7.3 and see if it works then.






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