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[Solved] Websites down very frequently

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#1 life

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Posted 23 May 2020 - 02:57 PM

Hi !

 

I am hosting three small websites on heliohost presently ( in Wordpress, on one main domain life.heliohost.org) . I have Jetpack plugin on each that sends out a report when any website is down.

 

I am seeing many such reports that show one or the other website is down for 2 minutes, 10 minutes, 5 minutes etc... about 5-6 at least in a day.

 

Is this to be expected ? Or is there anyway this can be improved upon ?

 

Thanks for your inputs !


Edited by Krydos, 24 May 2020 - 08:05 PM.


#2 wolstech

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Posted 23 May 2020 - 03:08 PM

You're probably seeing a combination of WP-related performance issues and load spikes. http://heliohost.grd.net.pl/monitor/ The server has been fine for the most part (I see 2 spikes in the past day on the chart), so it's mostly WP just sucking like it always does. WP is terribly written (it's literally a pile of continually-patched legacy code...it hasn't been rewritten or optimized in years and is well known for performance and security issues)...when that mess of bad code gets combined with a load spike, yes downtime is normal.

 

The easiest solution is to use different software that is better written and tolerates load spikes better. Joomla handles better than WP, and there's even lighter CMSes available too if you look around. 


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#3 Krydos

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Posted 24 May 2020 - 07:36 AM

Why is it always the people causing the downtime that complain the most about the downtime?
 
733106d23d0788115bc33bed67e6383e.png

I'm not sure if you donated for your Tommy account, but if you did I'd be willing to put your donation towards the first month on a VPS https://www.heliohost.org/vps/ to get your account back off Tommy. You're causing a lot of downtime for thousands of our other users.

#4 life

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Posted 24 May 2020 - 07:58 AM

Why is it always the people causing the downtime that complain the most about the downtime?
 
733106d23d0788115bc33bed67e6383e.png

I'm not sure if you donated for your Tommy account, but if you did I'd be willing to put your donation towards the first month on a VPS https://www.heliohost.org/vps/ to get your account back off Tommy. You're causing a lot of downtime for thousands of our other users.

I am sorry but firstly it was not a complaint but a query. And secondly, I was not aware of the load my sites were causing - I am a learner - and these sites are non-commercial ventures not having much visitors anyways, as far as I know -and am not aware of what could be causing overloads etc. These are wordpress sites and if you would guide me to check on some aspects I'd  do that.

 

As for donation yes I donated $ 1 for Tommy, as well as additional $ 5 for increased webspace.

 

As for VPS I don't know what the annual cost would be , what kind of technical expertise it would require and what would be the advantages. If you could guide me I'd be able to compare and take a call.

 

Thank you for your attention, but I'd have appreciated more if my account was not suspended - as it is showing me presently. Thank you again for an urgent resolution.


Edited by life, 24 May 2020 - 07:59 AM.


#5 wolstech

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Posted 24 May 2020 - 09:17 AM

For VPS pricing, take a look at https://www.heliohost.org/vps/ The cheapest option ($4/mo) would work for your needs, but i would recommend an extra 1GB of RAM for performance since WP because it tends to be memory hungry. If you need assistance installing everything, Krydos has helped with that in the past. The beauty of a VPS is that you have full access to do whatever you please, and what you do on your server has no impact on ours. You can build the world heaviest Wordpress site if you want and it'll run just fine without impacting 1000s of others.

Short of a VPS, the only complete fix for WP is to not use WP. The next best thing is to remove the extensions. For example, Wordfence and woocommerce are two extensions notorious for making WP stupidly heavy.

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#6 life

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Posted 24 May 2020 - 01:20 PM

Meanehile

For VPS pricing, take a look at https://www.heliohost.org/vps/ The cheapest option ($4/mo) would work for your needs, but i would recommend an extra 1GB of RAM for performance since WP because it tends to be memory hungry. If you need assistance installing everything, Krydos has helped with that in the past. The beauty of a VPS is that you have full access to do whatever you please, and what you do on your server has no impact on ours. You can build the world heaviest Wordpress site if you want and it'll run just fine without impacting 1000s of others.

Short of a VPS, the only complete fix for WP is to not use WP. The next best thing is to remove the extensions. For example, Wordfence and woocommerce are two extensions notorious for making WP stupidly heavy.

Let me learn more about VPS and I will revert. Meanwhile, how can I see the load my sites are putting on the server ( similar to graph put out by Krydos, and more such data  ). I'd imagine the memory and CPU usage should remain below 100 ... How much below is good enough ? I do have Wordfence on my website, will disable and see...

 

Also on the VPS I can put 5-6 domains ? Who is responsible for the upkeep of the VPS ? And can I experiment with other programs such as Joomla etc ?

 

My focus is on content creation to suit my purposes, not on server maintenance etc. At the same time, I want low costs since my sites are not a revenue generating means for me, more of a hobby presently, with limited time that can be devoted to them...

 

Appreciate much all everyone's inputs.



#7 wolstech

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Posted 24 May 2020 - 03:16 PM

That graph is available in cPanel under “account load.” The closer to 0 the better. High numbers mean you’re causing lots of impact.

Yes it can host more than one domain.

You have to install and maintain any software you run on it.

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#8 life

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Posted 24 May 2020 - 05:36 PM

Thank you. I have removed pretty much all the plugins. Will monitor the load and hopefully it will not go high.

#9 Krydos

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Posted 24 May 2020 - 07:51 PM

Also for the record, when the load on a server spikes high the system automatically suspends the highest load account to return the server to an acceptable performance level. This is why your account was suspended. There are two reasons for this: 1) Suspended accounts cause a lot less load and therefore the overall load of the server is reduced. 2) When an account is suspended it is an alert to the user to come to the forums and find out what the problem is. Obviously reason #2 was not necessary in this case because I had already told you that your load was way too high. As I was getting ready for bed last night my phone alert went off that Tommy had suspended a high load account. Since I had just looked at your load and you were #1 on cpu and #1 on memory I knew exactly whose account was going to be suspended next. I manually unsuspended you because you were already on the forum trying to fix your problem.

 

As of the time of this post you're currently #1 cpu usage with 152% more load than the #2 account, and #1 memory usage with 143% more memory than #2. Expect to get suspended again soon if you don't fix the problem. As long as you appear to be trying to fix the problem we can give you another chance, but generally we only give people 3 chances before their account is permanently suspended.



#10 Krydos

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Posted 24 May 2020 - 08:21 PM

To give you a little more information, the #1 traffic account on Tommy transferred 22 GB, and is #79 on cpu usage and #34 on memory usage. Your account transferred 1.1 GB and is #1 on cpu usage and #1 on memory usage. He had 22 times as much traffic to his websites but you caused 6578% more load and 918% more memory usage. Wordpress really is that bad. The only real solution to the problem of wordpress is to not use wordpress.



#11 life

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Posted 25 May 2020 - 04:06 AM



Also for the record, when the load on a server spikes high the system automatically suspends the highest load account to return the server to an acceptable performance level. This is why your account was suspended. There are two reasons for this: 1) Suspended accounts cause a lot less load and therefore the overall load of the server is reduced. 2) When an account is suspended it is an alert to the user to come to the forums and find out what the problem is. Obviously reason #2 was not necessary in this case because I had already told you that your load was way too high. As I was getting ready for bed last night my phone alert went off that Tommy had suspended a high load account. Since I had just looked at your load and you were #1 on cpu and #1 on memory I knew exactly whose account was going to be suspended next. I manually unsuspended you because you were already on the forum trying to fix your problem.

 

As of the time of this post you're currently #1 cpu usage with 152% more load than the #2 account, and #1 memory usage with 143% more memory than #2. Expect to get suspended again soon if you don't fix the problem. As long as you appear to be trying to fix the problem we can give you another chance, but generally we only give people 3 chances before their account is permanently suspended.


OK noted. Thanks much for your explanation and efforts.

 

I have just checked my account load and the snap of same is attached. Seems to be reducing.  Please recheck and confirm, thanks.

 

Will also be monitoring it over next few days.

 

Attached File  Screenshot - 25-May-20 , 9_34_06 AM.jpg   59.54K   6 downloads



#12 life

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Posted 25 May 2020 - 04:21 AM

To give you a little more information, the #1 traffic account on Tommy transferred 22 GB, and is #79 on cpu usage and #34 on memory usage. Your account transferred 1.1 GB and is #1 on cpu usage and #1 on memory usage. He had 22 times as much traffic to his websites but you caused 6578% more load and 918% more memory usage. Wordpress really is that bad. The only real solution to the problem of wordpress is to not use wordpress.

That is interesting !

 

Is it possible to see a list of weblinks of sites hosted on Heliohost that are very low on resource usage and the platforms they are built upon so as to see their capabilities etc. ?

 

Re Wordpress, I did have a look at Joomla....On their weblink :

https://launch.joomla.org/

they offer one  to build a fully functional Joomla website.

 

At the time (3-4 days ago ), the link was leading to an error ( I was trying to login via Google ) . I have checked just now and it seems they created an account for me .. will be checking out more and if I can get technically comfortable with it will try to migrate sites at  heliohost to it as well.



#13 Krydos

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Posted 25 May 2020 - 07:25 AM

Yes, your load for the last 7-8 hours looks much better than yesterday's load. Thanks. You can see some of our users websites that they have chosen to share on this post https://www.helionet...ebsites/page-11 or by just searching the public posts on the forums.



#14 life

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Posted 26 May 2020 - 08:46 AM

Yes, your load for the last 7-8 hours looks much better than yesterday's load. Thanks. You can see some of our users websites that they have chosen to share on this post https://www.helionet...ebsites/page-11 or by just searching the public posts on the forums.

I  am seeing that my CPU/memory usage is again peaking ..I have done nothing except install a Joomla site to learn  more about it, and added one post on a Wordpress site ( no plugins added ) ....so what could be happening ?

 

Could  someone please check and advise, thanks.



#15 Krydos

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Posted 27 May 2020 - 12:37 AM

You were #3 on memory and #7 on cpu for 2020-05-26.







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