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[Solved] sending email ist limited

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#1 postfred

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Posted 14 June 2020 - 09:27 AM

Hello suportteam,
 
my account postfre2@ricky.heliohost.org have limited sending 
to 1 email per hour. please remove 1 email sending per hour
 
"Domain postfre.heliohost.org has exceeded the max emails 
per hour (1/1 (100%)) allowed. Message will be reattempted later"

 

 



#2 sohamb03

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Posted 14 June 2020 - 09:51 AM

Ugh, 1 email per hour. Interesting, I thought that was to be implemented on Johnny.

Escalating...

#3 wolstech

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Posted 14 June 2020 - 03:35 PM

This can happen when the account was used to send mail that was identified as spam.

Were you sending bulk email from the account? Sending mass emails is the usual cause of this...

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#4 postfred

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Posted 14 June 2020 - 07:08 PM

I have not sent a mass email,
only one status mail to 2 recipients
 
This message was created automatically by mail delivery software.
 
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
 
  xxxxxx@web.de
    Domain postfre.heliohost.org has exceeded the max emails per hour (2/1 (200%)) allowed.  Message discarded.
 

  xxxxxx@online.de
    Domain postfre.heliohost.org has exceeded the max emails per hour (2/1 (200%)) allowed.  Message discarded.

 


Edited by postfred, 14 June 2020 - 07:35 PM.


#5 wolstech

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Posted 14 June 2020 - 08:55 PM

I'll let Krydos handle this one. I can't find any reason why this got restricted, mail logs find nothing for your account...

But then, with the number of spam reports we've been getting, I don't want to remove the limit in case he or someone else set it due to an ongoing issue I don't know about.

Please do not PM me for support. Posting on our forums lets all of us learn.
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#6 Krydos

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Posted 15 June 2020 - 12:06 AM

Your account can get throttled if you send more than 50 emails per day without first getting permission.

I just checked your account and it's tried to send 15 emails in the last 4 minutes. You should probably get that figured out before I remove the throttle or it will just get throttled again immediately.

#7 postfred

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Posted 15 June 2020 - 07:58 AM

Please remove the throttle, it was trying to find out what it could be.
I will now make sure that no more than these 50 per  day  mails are ever sent
 



#8 Krydos

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Posted 15 June 2020 - 04:10 PM

Throttle removed.



#9 postfred

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Posted 15 June 2020 - 07:22 PM

thanks a lot for your support







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