nimeshk Posted June 19, 2020 Share Posted June 19, 2020 I tried to connect using FileZilla to my web server with correct credentials, it shows as 'logged in' but directory listing is not successful. It worked few weeks ago. Now this error is receiving for few days. I thought it's some server error. But the problem still there. I've attached a screenshot of the window. Please provide me a fast solution. Thank you. Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 19, 2020 Share Posted June 19, 2020 The picture seems to have gotten lost. Are you using FTP over TLS (if so that's not supported, you need to use SFTP instead)? Quote Link to comment Share on other sites More sharing options...
nimeshk Posted June 19, 2020 Author Share Posted June 19, 2020 The picture seems to have gotten lost. Are you using FTP over TLS (if so that's not supported, you need to use SFTP instead)? I think yes. But it worked previously. Any how I can try SFTP. But since I haven't try it before can you guide me how to use SFTP on FileZilla? I mean what should I enter to those fields to connect? Quote Link to comment Share on other sites More sharing options...
nimeshk Posted June 19, 2020 Author Share Posted June 19, 2020 I tried these configurations shown ion Cpanel:SFTP host: tommy.heliohost.orgSFTP port: 1373SFTP protocol: SFTPSFTP logon type: NormalSFTP Username: edviconSFTP password: <same as cpanel> But it didn't work. Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 19, 2020 Share Posted June 19, 2020 Does plain FTP on port 21 work? Sometimes SFTP has weird issues. 1 Quote Link to comment Share on other sites More sharing options...
nimeshk Posted June 19, 2020 Author Share Posted June 19, 2020 Does plain FTP on port 21 work? Sometimes SFTP has weird issues. Few weeks ago it worked, I used my saved credentials. So nothing was changed. Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted June 20, 2020 Share Posted June 20, 2020 Those settings are wrong and that’s why your having trouble logging into the Ftp account. Here’s the correct one: SFTP host: tommy.heliohost.orgSFTP port: 1342SFTP protocol: SFTPSFTP logon type: NormalSFTP Username: <same as cpanel>SFTP password: <same as cpanel> 1 Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 20, 2020 Share Posted June 20, 2020 His port number is indeed wrong. 1342 is the correct port for Tommy (the 1373 he lists is for Johnny). 1 Quote Link to comment Share on other sites More sharing options...
nimeshk Posted June 20, 2020 Author Share Posted June 20, 2020 Done. Thank you for the support. Anyway the port I mentioned was showing within my CPanel. Still it is. Thank you guys for the support. Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted June 20, 2020 Share Posted June 20, 2020 You’re welcome! Please let us know if you have any questions 1 Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 20, 2020 Share Posted June 20, 2020 There is a bug in cpanel which makes that page show the wrong port number if your account was created on Johnny and then moved to Tommy. I'm not sure how to fix it other than just changing all the servers to use the same port. 1 Quote Link to comment Share on other sites More sharing options...
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