Dtc Posted June 24, 2020 Share Posted June 24, 2020 (edited) I got my ip blocked again (187.190.79.34), and it happened because i don't know how to connect to a new ftp account i created for a team mate i'm working with for a school project. It looks like this: Protocol: SFTP Server: tommy.heliohost.org Port: 1342 Access mode: Normal User: izamar@proyectos.armsys.tech Password: (thepassword) But it can't connect that way. I tried then Protocol: SFTP Server: ftp.armsys.heliohost.org Port: 1342 Access mode: Normal User: izamar@proyectos.armsys.tech Password: (thepassword) And it didn't work either. I waited like 20 seconds and tried with Protocol: SFTP Server: ftp.armsys.heliohost.org Port: 1342 Access mode: Normal User: izamar Password: (thepassword) And it didn't work either. So i tried: Protocol: SFTP Server: tommy.heliohost.org Port: 1342 Access mode: Normal User: izamar Password: (thepassword) And it didn't work either. And after that, i got my ip blocked again for too many attempts. Now i can't even access my webpage or the cpanel :'( What am i doing wrong? I remember that some time ago, i could download a configuration file for filezilla and connect without problems. Now seems that fillezilla is no longer supported for cpanel or something, forcing us to do things manually and get our ip's blocked :'( Please, can you help me? Is it possible to connect to a different ftp account than my main ftp account (which work great) witn sftp? Edited June 25, 2020 by wolstech Remove whitespace Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 24, 2020 Share Posted June 24, 2020 SFTP does not support additional accounts. You have to use unencrypted “plain” FTP on port 21 when connecting with the FTP accounts you can make in cPanel. IP unblocked. Quote Link to comment Share on other sites More sharing options...
Dtc Posted June 25, 2020 Author Share Posted June 25, 2020 Oh, is there any option to hide the data transferred on plain ftp? If not, no problem, just curiosity Which one of those are the correct way to access ftp on ftp accounts of CPanel? How many attempts are too much? How much time should i left between attempts? Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 25, 2020 Share Posted June 25, 2020 Plain FTP is just that...data sent in plain text. FTP over TLS is the usual solution here, but we don't support it because we recommend SFTP. You could try it if you want (use "explicit" TLS instead of "plain" if you want to try), because it does work on my account, but then my account was the second account ever created. Newer accounts seem to not work right with it, while older ones do. Hostname: tommy.heliohost.orgPort: 21Encryption: none/plain (as above, FTP over explicit TLS might work, but it's not officially supported). Username and password were your choice. Keep in mind that you need to type the whole thing, including the domain (e.g. ftpuser@domain.heliohost.org) when using these extra accounts. Just using the prefix (e.g. ftpuser) won't work. IP bans are measured as failed attempts over a rolling 1 hour period. The exact number of attempts needed to earn an IP ban varies by protocol and is intentionally not published for security reasons, however I will say the numbers currently set for all protocols are substantially less than 30 attempts per hour. 1 Quote Link to comment Share on other sites More sharing options...
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