labrecqv Posted July 23, 2020 Share Posted July 23, 2020 I was trying to connect to my ftp using the following instructions: https://www.helionet.org/index/topic/27646-cant-connect-to-johnny-ftp-using-filezilla/ but it didn't work and I got blocked.. I'll try to double-check that I got the right username and password, but I don't know how I can verify it, since I don't have to input username/pw when I connect to cPanel. I only use my credentials to connect to my Heliohost.org account, from which I then access my website's cPanel.. When I tried to connect to ftp, I used my Heliohost account credentials.. I would think that they're the same as the cPanel credentials. I'll try other things next time, and I hopefully won't get blocked again. Thank you for you great services Heliohost Quote Link to comment Share on other sites More sharing options...
wolstech Posted July 23, 2020 Share Posted July 23, 2020 Unblocked. SFTP should be the same username and password as cpanel. Note that the username for SFTP is your actual username (NOT your email address). Quote Link to comment Share on other sites More sharing options...
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