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[Solved] Login issue


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3 replies to this topic

#1 thyonecy

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Posted 26 July 2020 - 04:00 PM

I can't login to my cpanel

#2 Byron

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Posted 26 July 2020 - 05:08 PM

Try once more and if you still can't, post back and admin. can reset the password and email it to the email address you signed up with.



#3 Krydos

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Posted 27 July 2020 - 05:22 AM

That account is suspended for Phishing.

HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username.

We apologize for any inconvenience this may have caused.

#4 Byron

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Posted 27 July 2020 - 10:13 AM

@Krydos - his account was still showing active when I checked it.






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