johnnyyh Posted September 28, 2020 Share Posted September 28, 2020 I don't know why my account was suspended...I've been actively using it. HH username: johnnyyhserver: Rickydomain: jcprod2.heliohost.org Can you pls un-suspend me? Thanks! Quote Link to comment Share on other sites More sharing options...
yashrs Posted September 28, 2020 Share Posted September 28, 2020 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org Quote Link to comment Share on other sites More sharing options...
johnnyyh Posted September 28, 2020 Author Share Posted September 28, 2020 Thanks for the clarification. I was under the impression that I was allowed one account on each server. Could you unsuspend this account:jchan88 on Tommy (domain: jcprod1.heliohost.org) For the other account:johnnyh on Ricky (domain: jcprod2.heliohost.org)Could I get a backup of my data? Thank you! Quote Link to comment Share on other sites More sharing options...
Krydos Posted September 28, 2020 Share Posted September 28, 2020 The account johnnyyh on Ricky has been unsuspended. Please make your backup, and when you're done you can delete it at http://www.heliohost.org/classic/support/scripts/delete Once it's deleted let us know and we can unsuspend your Tommy account. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.