hkr0x0a Posted September 29, 2020 Share Posted September 29, 2020 Hi, I just noticed that my account was suspended. Can I do something to know what's the reason for this suspension and/or if I can get back my account? account name: hkr0x0aheliohost account: hkr0x0a.heliohost.org Thanks, Link to comment Share on other sites More sharing options...
yashrs Posted September 29, 2020 Share Posted September 29, 2020 Your account was suspended for causing High Wordpress load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.If you still see the suspended page, please clear your cache.If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Link to comment Share on other sites More sharing options...
hkr0x0a Posted November 6, 2020 Author Share Posted November 6, 2020 Hi, My account was suspended again. This time, I'll make sure to take-down the Wordpress site. Also, initially, my account was hosted on Tommy but since it crashed, it was moved to ricky. Is there any way I can get my account transferred back to Tommy? Thanks, Link to comment Share on other sites More sharing options...
wolstech Posted November 6, 2020 Share Posted November 6, 2020 Unsuspended, please remove WP quickly. As for tommy, Krydos will probably need to do that since I don't see any record in your forum history or the backup system that your account was previously on Tommy. Was it under a different username? Link to comment Share on other sites More sharing options...
Krydos Posted November 7, 2020 Share Posted November 7, 2020 The account was still suspended when I checked it. Either Wolstech forgot to unsuspend it or it timed out or something during the unsuspension process. I unsuspended it, and confirmed the domain is working. I also noticed you ordered and paid for a VPS. I'm working on that right now and I'll send you an email with instructions on how to login shortly. Let us know if you need any help moving your site to the VPS. Link to comment Share on other sites More sharing options...
wolstech Posted November 7, 2020 Share Posted November 7, 2020 I started unsuspending it on my ipad, posted, and left it spinning because I had to leave for work...guessing it timed out. Link to comment Share on other sites More sharing options...
hkr0x0a Posted November 8, 2020 Author Share Posted November 8, 2020 Hi, I have ported my website to a VPS. Can confirm that its safe to delete all records from ricky and releasing the domain. Regarding the donation, here is the link I posted. At that time, my account was milind1997 https://www.helionet.org/index/topic/32602-tommy-server-account-request-donation-done/?fromsearch=1 Thanks, Milind Purswani Link to comment Share on other sites More sharing options...
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