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[Solved] Suspended Account


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#1 chrizzly

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Posted 18 October 2020 - 07:33 AM

Hello dear Support Team,

after not logging in for 30 days (although I logged in to cPanel a few days ago, when I first received a warning about inactivity), my account was inactivated. I tried reactivating but could not login. I also reset my password, after which I was informed, my account was blocked and to contact the support. Can you help me out?

 

I was on Johnny



#2 Krydos

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Posted 18 October 2020 - 03:01 PM

Your account is active and appears to be working fine. Your last login date is today. Your IP address is not blocked. You should be good to go.

 

The supported way to login to your account is at https://www.heliohost.org/login/ Any other login url may not count your last login date and your account could go inactive because you were logging in at an unsupported url.



#3 chrizzly

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Posted 18 October 2020 - 05:47 PM

Thanks for your help.

Maybe I was just to fast or something. I was just able to login.

 

I guess this thread can be marked as solved.

Sorry for the inconveniences



#4 Krydos

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Posted 18 October 2020 - 05:52 PM

It can take a few minutes to reactivate an account. If you try to login or change the password while it's inactive still it will fail. I'm glad everything is working for you now.






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