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[Solved] Suspended: moneybrz

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#1 moneybrz


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Posted 03 November 2020 - 12:11 PM

why was my account was suspended?
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#2 wolstech


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Posted 03 November 2020 - 12:22 PM

Your account was suspended because our systems detected that you might have more than one account.<br /><br />We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none.<br /><br />One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username.<br /><br />Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know.<br /><br />Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc.<br /><br />Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

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#3 Krydos


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Posted 03 November 2020 - 04:30 PM

For reference, here is the review he left on trustpilot:

they suspended my account for no reason, when i made a forum post they said "our systems have detected that you may have more than one account" i will never use heliohost again as long as i live. they are the worst free hosting provider out there, im moving back to infinityfree.

and here is my reply:

So you expect us to believe that someone (that is not you) just happened to create an account with the domain moneybrozbot when your domain is moneybrozllc from the same IP address that you log in from?

Not only did you violate our terms of service that you agreed to when you signed up, but then you lie about it in a review. We offer unlimited alias domains, unlimited subdomains, and unlimited addon domains so you could have just added your extra domain(s) to your first account.

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