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[Solved] Outbound UDP


sermaven

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Heya! Sorry in advance if any of this is confusing, I'm very new to website related services. 

 

I recently brought up a website on Tommy to start a small business. Everything works perfectly, and it's very shocking how free everything is. For someone like myself who is currently unemployed, Helio is a life saver.

 

My Problem

I recently purchased software for a website that uses outbound UDP to track things like settings in a game (Garry's Mod). However I'm having issues. I'm very unequipped to troubleshoot what is or isn't working so I'm going to provide quotes from the developer of the software I'm using. 

 

"The issue is most likely an outbound UDP firewall, though - it might be that you'll still need to contact HelioHost's support regarding opening the specific outbound UDP ports."

 

"Typically for Garry's Mod the default game/query ports are 27015 and 27015. The same port, that is. One way to verify the port is by using an external tool such as GameTracker or BattleMetrics."

 

Useful Info

My Website: https://wolvestudios.heliohost.us

The Server: https://www.battlemetrics.com/servers/gmod/9040873

 

I'm assuming the port I need opened is 27116, based on the server information above. 

Again, apologies if any of this is confusing, trying my best here to communicate the issue. Thanks for any help in advance!

 

 

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