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[Solved] Password won't reset

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#1 kamlesh



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Posted 18 November 2020 - 07:41 AM

my username : kamlesh


i cant reset my password

i tried by both method


cpanel and direct heliohost reset password

but both not working


cpanel shows:

'The system failed to reset your account’s password. Additional information may exist in the server error log. Contact your server administrator or hosting provider'


cant reset password help me

Edited by kamlesh, 18 November 2020 - 08:15 AM.

#2 Luigi123


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Posted 18 November 2020 - 03:10 PM

Maybe try using this link:

And then after that, please login using this link below and if that didn’t work out, let me know and I’ll get the teams to look into this for you.

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#3 wolstech


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Posted 18 November 2020 - 09:34 PM

He tried those already from his post...the admin tools failed as well. I forced it to change in WHM.


Please check the email account associated with the account for an email containing your new password.

Please do not PM me for support. Posting on our forums lets all of us learn.
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#4 Krydos


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Posted 18 November 2020 - 11:19 PM

And as usual, the reason https://www.heliohost.org/reset/ didn't work is because the password was terrible

'{"metadata":{"command":"passwd","version":1,"reason":"Sorry, the password may not contain the username for security reasons.","result":0}}'

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