[Solved] Password won't reset

[kamlesh]

my username : kamlesh

 

i cant reset my password

i tried by both method

 

cpanel and direct heliohost reset password

but both not working

 

cpanel shows:

'The system failed to reset your account’s password. Additional information may exist in the server error log. Contact your server administrator or hosting provider'

 

cant reset password help me

Edited November 18, 2020 by kamlesh

[Luigi123]

Maybe try using this link:

https://johnny.heliohost.org:2083/resetpass?start=1

 

And then after that, please login using this link below and if that didn’t work out, let me know and I’ll get the teams to look into this for you.

 

https://johnny.heliohost.org:2083/

[wolstech]

He tried those already from his post...the admin tools failed as well. I forced it to change in WHM.

 

Please check the email account associated with the account for an email containing your new password.

[Krydos]

And as usual, the reason https://www.heliohost.org/reset/ didn't work is because the password was terrible

 

'{"metadata":{"command":"passwd","version":1,"reason":"Sorry, the password may not contain the username for security reasons.","result":0}}'