Jump to content


Photo

[Solved] Password won't reset


  • Please log in to reply
3 replies to this topic

#1 kamlesh

kamlesh

    Newbie

  • Members
  • 3 posts
  • Gender:Male
  • Location:INDIA

Posted 18 November 2020 - 07:41 AM

my username : kamlesh

 

i cant reset my password

i tried by both method

 

cpanel and direct heliohost reset password

but both not working

 

cpanel shows:

'The system failed to reset your account’s password. Additional information may exist in the server error log. Contact your server administrator or hosting provider'

 

cant reset password help me


Edited by kamlesh, 18 November 2020 - 08:15 AM.


#2 Luigi123

Luigi123

    Rank X Member

  • Moderators
  • 2,536 posts
  • Gender:Male
  • Location:Winnipeg, Manitoba, Canada

Posted 18 November 2020 - 03:10 PM

Maybe try using this link:
https://johnny.helio...setpass?start=1

And then after that, please login using this link below and if that didn’t work out, let me know and I’ll get the teams to look into this for you.

https://johnny.heliohost.org:2083/
Posted ImagePosted ImagePosted Image
Posted ImagePosted ImagePosted Image

#3 wolstech

wolstech

    Rank X Member

  • Root Admin
  • 12,965 posts
  • Gender:Male
  • Location:Pennsylvania

Posted 18 November 2020 - 09:34 PM

He tried those already from his post...the admin tools failed as well. I forced it to change in WHM.

 

Please check the email account associated with the account for an email containing your new password.


Please do not PM me for support. Posting on our forums lets all of us learn.
Do you play Minecraft? | Server Monitors | And the Dumbass of the Decade award goes to...


#4 Krydos

Krydos

    Rank X Member

  • Root Admin
  • 21,402 posts
  • Gender:Male

Posted 18 November 2020 - 11:19 PM

And as usual, the reason https://www.heliohost.org/reset/ didn't work is because the password was terrible

'{"metadata":{"command":"passwd","version":1,"reason":"Sorry, the password may not contain the username for security reasons.","result":0}}'





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users