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[Solved] Postgre Database Remote Access


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#1 hn16289

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Posted 01 December 2020 - 09:05 AM

Hi,

 

I'm trying to connect to my database using the following config but it did not work. After searching on the forum, It seems like I need to contact Customer Support for the remote access to be enabled first. Below is my config:

 

user: 'hn16289_admin',
host: 'johnny.heliohost.org',
database: 'hn16289_testDB',
password: '*******',
port: 5432

 

Any help would be much appreciated.

 

Best Regards. 

 

Ps: the username and password I'm using is the database user account, not really sure if it should be the main heliohost account or not.


Edited by hn16289, 01 December 2020 - 09:08 AM.


#2 Jenova

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Posted 01 December 2020 - 10:16 AM

This support request is being escalated to our root admins.

#3 flazepe

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Posted 01 December 2020 - 11:16 AM

Mark Krydos for these since only he can do this.



#4 Krydos

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Posted 02 December 2020 - 06:08 PM

Remote access enabled.






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