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#1 edrick

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Posted 27 December 2020 - 02:50 AM

Hi Admin,

 

Could you please unarchive my account?

Username: edrick



#2 flazepe

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Posted 27 December 2020 - 03:10 AM

This support request is being escalated to our root admins.

#3 Krydos

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Posted 27 December 2020 - 05:35 AM

It looks like you already have an account called edrick2 on Tommy. Users are only allowed to have 1 active account at a time. Would you like me to suspend your Tommy account and unarchive your Johnny account?



#4 edrick

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Posted 27 December 2020 - 05:44 AM

No, but my domain has expired and I want to get heliohost subdomain again. how to do it?



#5 Jenova

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Posted 27 December 2020 - 05:49 AM

No, but my domain has expired and I want to get heliohost subdomain again. how to do it?


We no longer allow .heliohost.org subdomains, but instead have .heliohost.us subdomains.

You can do the changes here:

http://www.heliohost...ipts/domain.php

It may take a few hours to see any changes.

#6 wolstech

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Posted 27 December 2020 - 10:59 AM

If he had a .org previously and can prove he had it, he can get it back, though we'll need to set it for him.

Be aware that the change domain script sometimes fails on the .us subdomains. If that happens let us know and we can change it for you manually.

Please do not PM me for support. Posting on our forums lets all of us learn.
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