6 replies to this topic

[NamelessRumia]

I'm starting to get an "Authentication failed." error when I try to connect to my website via WinSCP.

I don't know if this has to do with the increase in storage space that I got from donating.

 

File protocol: SFTP

Host name: tommy.heliohost.org

Port: 1342

[Krydos]

Authentication failed sounds like a wrong username or password. Did you change your password recently and not update your ftp client?

[robev]

I'm having the exact same issue. I didn't change my login, and can log into cPanel just fine.

[wolstech]

It appears to be an issue with WinSCP.

 

Specifically, accounts that use password-based authentication don't seem to work in WinSCP: I could not get any of the Tommy accounts I have passwords for to log in successfully using a password on WinSCP (even root failed with the password, but it worked fine when I used my SSH key...). Those same accounts that failed in WinSCP work just fine with a password if I use Filezilla's SFTP.

[Krydos]

Have you updated winscp when this started happening, or is it the same version that used to work?

[wolstech]

I tested on 5.17.9 (latest).

 

I'd have to download an old version when I get a moment to try that.

[robev]

Have you updated winscp when this started happening, or is it the same version that used to work?

 

It was the same version that used to work. Due to the issue, I ended up upgrading WinSCP to 5.17.9, and still no success. I don't know what version I used to have, just that it used to work. That's why I assumed it was something on heliohost's end, not WinScp.

Edited by robev, Yesterday, 12:30 PM.