Jump to content


Photo

WinSCP Auth Error


  • Please log in to reply
6 replies to this topic

#1 NamelessRumia

NamelessRumia

    Rank I Member

  • Members
  • Pip
  • 20 posts
  • Gender:Male
  • Location:Michigan

Posted 02 January 2021 - 11:32 AM

I'm starting to get an "Authentication failed." error when I try to connect to my website via WinSCP.

I don't know if this has to do with the increase in storage space that I got from donating.

 

File protocol: SFTP

Host name: tommy.heliohost.org

Port: 1342



#2 Krydos

Krydos

    Rank X Member

  • Root Admin
  • 21,643 posts
  • Gender:Male

Posted 05 January 2021 - 10:39 PM

Authentication failed sounds like a wrong username or password. Did you change your password recently and not update your ftp client?



#3 robev

robev

    Rank II Member

  • Members
  • PipPip
  • 59 posts

Posted 07 January 2021 - 10:40 AM

I'm having the exact same issue. I didn't change my login, and can log into cPanel just fine.



#4 wolstech

wolstech

    Rank X Member

  • Root Admin
  • 13,162 posts
  • Gender:Male
  • Location:Pennsylvania

Posted 07 January 2021 - 12:29 PM

It appears to be an issue with WinSCP.

 

Specifically, accounts that use password-based authentication don't seem to work in WinSCP: I could not get any of the Tommy accounts I have passwords for to log in successfully using a password on WinSCP (even root failed with the password, but it worked fine when I used my SSH key...). Those same accounts that failed in WinSCP work just fine with a password if I use Filezilla's SFTP.


Please do not PM me for support. Posting on our forums lets all of us learn.
Do you play Minecraft? | Server Monitors | And the Dumbass of the Decade award goes to...


#5 Krydos

Krydos

    Rank X Member

  • Root Admin
  • 21,643 posts
  • Gender:Male

Posted 13 January 2021 - 08:39 PM

Have you updated winscp when this started happening, or is it the same version that used to work?



#6 wolstech

wolstech

    Rank X Member

  • Root Admin
  • 13,162 posts
  • Gender:Male
  • Location:Pennsylvania

Posted 13 January 2021 - 09:58 PM

I tested on 5.17.9 (latest).

 

I'd have to download an old version when I get a moment to try that.


Please do not PM me for support. Posting on our forums lets all of us learn.
Do you play Minecraft? | Server Monitors | And the Dumbass of the Decade award goes to...


#7 robev

robev

    Rank II Member

  • Members
  • PipPip
  • 59 posts

Posted Yesterday, 12:30 PM

Have you updated winscp when this started happening, or is it the same version that used to work?

 

It was the same version that used to work. Due to the issue, I ended up upgrading WinSCP to 5.17.9, and still no success. I don't know what version I used to have, just that it used to work. That's why I assumed it was something on heliohost's end, not WinScp.


Edited by robev, Yesterday, 12:30 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users