alfonso Posted January 16, 2021 Share Posted January 16, 2021 Please Kindly unblock IP 112.205.101.45Thank you. Quote Link to comment Share on other sites More sharing options...
flazepe Posted January 16, 2021 Share Posted January 16, 2021 That IP (or the one you posted with) is not blocked. Quote Link to comment Share on other sites More sharing options...
alfonso Posted January 16, 2021 Author Share Posted January 16, 2021 Why, can't I access? Quote Link to comment Share on other sites More sharing options...
alfonso Posted January 16, 2021 Author Share Posted January 16, 2021 It says Account Status Your account has been archived due to inactivity. To keep your account active you need only log in to heliohost.org at least once every 30 days. Failure to log in often enough results in your account being flagged as inactive. If you would like to continue using this account you will need to request that an admin unarchive it. Contact Support Quote Link to comment Share on other sites More sharing options...
wolstech Posted January 16, 2021 Share Posted January 16, 2021 That message is an entirely different issue that has nothing to do with an IP block. Your account archived itself (basically backed itself up and deleted itself) because you didn't log in. Accounts that aren't logged into for 30 days go inactive, and a little while after that, archive themselves if you don't renew them. We do this to prevent abandoned accounts from overrunning our servers. Archived accounts exist only as a single file on a disk containing the contents and settings that make up your account. I'll restore it shortly for you. Quote Link to comment Share on other sites More sharing options...
wolstech Posted January 16, 2021 Share Posted January 16, 2021 You should be able to log in now. The domains will take a few hours to start working again, and AutoSSL can take up to 24 hours to get a non-expired certificate for you. Quote Link to comment Share on other sites More sharing options...
alfonso Posted January 16, 2021 Author Share Posted January 16, 2021 Thank yo very much! Quote Link to comment Share on other sites More sharing options...
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