[Answered] how do I get started

[aajkaal]

I just signed up

how do I get started

 

Thanks in advance

[Krydos]

You could get started by logging in to your cpanel account at https://www.heliohost.org/login/ Then you can use the file manager to create a new file named index.html in your public_html folder. Put the contents "HelioHost rules!" (or whatever you want) in this file, and then you can view it by going to yourdomain.heliohost.us/index.html

[Luigi123]

Moved to Questions

[rajdis]

You can also check the 'Site Builder' from the cPanel. It has a lot of amazing tools.

Welcome to the community.

[buttrey]

I know this thread is old, but it addressed my same verrrrry newbie question. Elsewhere I've had luck putting an index.html file into wherever I'm told -- like public_html in the message of Krydos above. My (limited) understanding is that, under Plesk and Heliohost's new setup, I want to put that into httpdocs. So I did that, but when I try to view the site, I get the default webpage, as if maybe I'm in the wrong place. Does anyone have any thoughts about how I can get the world to view my index.html? Am I even providing enough information?

Sorry for the newbiness,

buttrey

[wolstech]

You're correct in that it goes in httpdocs. Your mistake was that you reused the existing index.html instead of deleting it and replacing with a fresh one. The default Plesk index.html that comes on a new account contains this script line:

 <script src="https://assets.plesk.com/static/default-website-content/public/default-website-index.js"></script>

Which draws the plesk default page in the body of the page, ignoring whatever's actually in the file. When you want to replace the content, you either need to replace the file entirely, or delete that line out of the default file then edit the rest of it. Most people just delete the default index.html file entirely because they want to use a PHP script instead (index.php).

I removed that line from the file for you and your page is working

[buttrey]

Oh, man. Now I feel like a moron. I shoulda had that.

Sorry for the hassle, and thanks for taking a look and setting me straight!

[hestia66]

is there some problem with the ssl certificate and/or how do i manually reissue it?

(it says: Not Secured : The domain alias is not included into the main domain certificate. You can try to reissue the certificate manually.)

[Kairion]

10 hours ago, hestia66 said:

is there some problem with the ssl certificate and/or how do i manually reissue it?

(it says: Not Secured : The domain alias is not included into the main domain certificate. You can try to reissue the certificate manually.)

Please check this Plesk tutorial:

https://support.plesk.com/hc/en-us/articles/115001934469-How-to-manually-renew-a-Let-s-Encrypt-certificate-in-Plesk-

Click on "Renew Let's Encrypt certificate for a domain in Plesk" and follow its steps.

PS.: Do not select the wildcard domain option when reissuing your SSL certificate. HelioHost does not support issuing those yet, thus selecting that option will lead to an error.

[hestia66]

now it gives somekind of challenge link that doest work (doesnt find the page) and says in the bottom of the main error popup:
"Your domain in Plesk is hosted on the IP address(es): , but the DNS challenge used another IP: 65.19.143.6"
so some of the ip-s seem to be missing for some reason?

[Kairion]

1 hour ago, hestia66 said:

now it gives somekind of challenge link that doest work (doesnt find the page) and says in the bottom of the main error popup:
"Your domain in Plesk is hosted on the IP address(es): , but the DNS challenge used another IP: 65.19.143.6"
so some of the ip-s seem to be missing for some reason?

Please make sure you have paid attention to the below warning I have written in my previous post:

3 hours ago, Kairion said:

PS.: Do not select the wildcard domain option when reissuing your SSL certificate. HelioHost does not support issuing those yet, thus selecting that option will lead to an error.

Try to reissue your SSL certificate without selecting wildcard domain option and if you still find any errors, please create a new post in our Customer Service section providing screenshots of your steps so we can further assist you with your issue.

[hestia66]

i basically had to select/tick all of the other options, except the wildcard one, but i had to choose it from a place called "Install a free basic certificate provided by Let's Encrypt", because i didnt find any "Renew Let's Encrypt certificate for a domain in Plesk" button in there (plus there is a "secure the domain name" option also to tick, which is not on that helpdesk screenshot).
and it seems to show me all of the domains as "www.domain.heliohost.org", not "www.domain.xxx"

[Kairion]

On 2/17/2023 at 7:06 AM, hestia66 said:

i basically had to select/tick all of the other options, except the wildcard one, but i had to choose it from a place called "Install a free basic certificate provided by Let's Encrypt", because i didnt find any "Renew Let's Encrypt certificate for a domain in Plesk" button in there (plus there is a "secure the domain name" option also to tick, which is not on that helpdesk screenshot).
and it seems to show me all of the domains as "www.domain.heliohost.org", not "www.domain.xxx"

You are right, it is necessary to leave all options ticked, except the "wildcard" as it needs DNS changes, and DNS management isn't available for users right now on Plesk. As for "Renew Let's Encrypt certificate for a domain in Plesk", it is the name used in the tutorial I have sent you:

https://support.plesk.com/hc/en-us/articles/115001934469-How-to-manually-renew-a-Let-s-Encrypt-certificate-in-Plesk-

The "secure the domain name" option isn't shown in the tutorial I have sent because it is only used if you are using a paid SSL certificate. I assumed you were using Let's Encrypt, as all our users do. If perhaps you bought an SSL certificate, you would need to contact their customer service, and they would probably charge you for a new certificate if you want to include a new domain in your certificate.

Regarding your issue about your domains being shown as HelioHost subdomains, I will need to ask you again to post it on our Customer Service section with screenshots and more info of your hosting account (username and server, for starters).

[hestia66]

i havent paid for any certificate, because i think it all just worked for a while after the new plesk transfer, but then i noticed that it doesnt even open any pages anymore, and now i dont really know which options should i tick to fix the issue... maybe i just leave the webmail and pop3 options also unticked and then just tick the www subdomain?
and now i actually got this error after ticking only that:
 

Could not issue an SSL/TLS certificate for domainX.heliohost.org
Details
Could not issue a Let's Encrypt SSL/TLS certificate for domainX.heliohost.org. Authorization for the domain failed.

Details
Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/205257077176.

Details:

Type: urn:ietf:params:acme:error:connection

Status: 400

Detail: 65.19.143.6: Fetching http://domainX.zzz/.well-known/acme-challenge/aqcYTYZe-UJoXJ-MgQynauQIuVLigcf4ttSHUv-nVVU: Error getting validation data

or can i just remove the ssl part entirely somehow, to make the regular http work atleast?

or maybe i just have to disable the domainX.heliohost.org option, because it seems to redirect the ssl certificate to that page instead of the regular domainX.zzz page in the dashboard? and should i use dynamic, active or classic view in the dashboard? because the dynamic option seems to create the redirect issue then....

[wolstech]

Please post the exact domain you're having issues with. It's a DNS issue based on the error (it mentions 65.19.143.6 which is the old cPanel Tommy that retired), but we can't fix it without knowing what site is broken.