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[Answered] Nameservers and IP Adressess

heliohost IP address nameservers domain registrar nameserver record

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#1 robertzo


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Posted 18 April 2021 - 07:07 PM

I just have a quick question?Can I point my domain to the Heliohost's IP adressess instead of the nameservers? I am just asking.


#2 wolstech


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Posted 18 April 2021 - 10:08 PM

No, this is not supported. 


The main domain (and only the main domain) can sort of work if you do it this way, however email, DNS, web disk, extra FTP accounts, and a few other things won't work correctly. Alias and addon domains won't work at all because you won't be able to add them (these will come back with an error saying you must use our name servers).


If you use such a configuration, we will not provide any support for your account unless the name servers are changed to ours, since a large majority of domain issues we run into are caused by users trying to do this.

Please do not PM me for support. Posting on our forums lets all of us learn.
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