shinjuke Posted April 29, 2021 Share Posted April 29, 2021 Hello Please kindly move my account to Tommy and I would like to purchase a dedicated IP. PayPal transaction id. 7MD219307V406301A Much appreciated! Link to comment Share on other sites More sharing options...
flazepe Posted April 29, 2021 Share Posted April 29, 2021 This support request is being escalated to our root admins. Link to comment Share on other sites More sharing options...
wolstech Posted April 29, 2021 Share Posted April 29, 2021 You've been moved to Tommy. Escalating to Krydos for the dedicated IP. Link to comment Share on other sites More sharing options...
Krydos Posted April 30, 2021 Share Posted April 30, 2021 Dedicated ip granted. I have also increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2021-06-29. Let me know if you need reverse dns set up for your new dedicated ip. Also I noticed that your contact email address is your domain that you're hosting with us. You're fine for now because you're using qq mx records, but if you decide to host your email through us instead you really should change your contact email address to something external like gmail or anything. The reason why is if you can't log in to your HelioHost account a reset can be sent to your contact email address, but if your contact email address can't be accessed because you can't access your account then you're in trouble. It's like locking your spare car keys inside your car. Let us know if there is anything else we can help you with. Thank you so much for your donation! 1 Link to comment Share on other sites More sharing options...
shinjuke Posted April 30, 2021 Author Share Posted April 30, 2021 @Krydos @wolstech @flazepe Thanks so much! I'll let you know if I need reverse DNS set up, I have to check with others. Link to comment Share on other sites More sharing options...
Recommended Posts