Gendelf Posted July 25, 2009 Share Posted July 25, 2009 When I try to access my website - I see page http://heliohost.org/suspended.page/ Please explain what wrong with my account? my site: gendelf.heliohost.org Quote Link to comment Share on other sites More sharing options...
Ashoat Posted July 25, 2009 Share Posted July 25, 2009 One of the five things listed on the page is wrong with your site. Check your email... did you get anything from us? Quote Link to comment Share on other sites More sharing options...
Gendelf Posted July 25, 2009 Author Share Posted July 25, 2009 Text of email that I get: Dear gendelf, Your hosting account at HelioHost has encountered an error during installation. The error is: %ERROR% Please visit %URL% and try to signup again. Regards, HelioHost Staff Quote Link to comment Share on other sites More sharing options...
Ashoat Posted July 25, 2009 Share Posted July 25, 2009 You probably signed up with a domain that was already taken. Please try signing up again, with a different domain. Quote Link to comment Share on other sites More sharing options...
Gendelf Posted July 25, 2009 Author Share Posted July 25, 2009 But I used this account during 2 years Quote Link to comment Share on other sites More sharing options...
Ashoat Posted July 26, 2009 Share Posted July 26, 2009 Then why did you just get a signup email? Quote Link to comment Share on other sites More sharing options...
Gendelf Posted July 26, 2009 Author Share Posted July 26, 2009 Then why did you just get a signup email? Hmm... How I can know this? I'm just a webmaster, no heliohost's administrator Quote Link to comment Share on other sites More sharing options...
Ashoat Posted July 27, 2009 Share Posted July 27, 2009 You haven't been using this account for two years if you just got a signup email. Quote Link to comment Share on other sites More sharing options...
Gendelf Posted July 28, 2009 Author Share Posted July 28, 2009 http://www.helionet.org/index/index.php?sh...ic=3547&hl= Quote Link to comment Share on other sites More sharing options...
Ashoat Posted July 29, 2009 Share Posted July 29, 2009 Oops, my bad. I accidentally mistyped the variable containing the text of the email you were sent. Your account has been suspended because you didn't log in to your cPanel for a while. Simply type your username in over here and it should be reactivated. Let me know how that goes. Sorry about the mix-up. Quote Link to comment Share on other sites More sharing options...
Gendelf Posted July 29, 2009 Author Share Posted July 29, 2009 "Sorry, your username could not be found in the list of accounts suspended for being inactive. If you have a forum-based account, try renewing it. Otherwise, contact site support." Quote Link to comment Share on other sites More sharing options...
Ashoat Posted July 31, 2009 Share Posted July 31, 2009 Sorry; please try again. Quote Link to comment Share on other sites More sharing options...
Gendelf Posted July 31, 2009 Author Share Posted July 31, 2009 Thanks. Now all works Quote Link to comment Share on other sites More sharing options...
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