spandso Posted May 24, 2021 Share Posted May 24, 2021 Can you please un-suspend my account? Thank you! a. HelioHost username: spandsob. Server where account is on: Tommyc. HelioHost main domain: spiritandsoap.com Quote Link to comment Share on other sites More sharing options...
wolstech Posted May 24, 2021 Share Posted May 24, 2021 Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.<br /><br />This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress.<br /><br />Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you.<br /><br />If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS. Quote Link to comment Share on other sites More sharing options...
Krydos Posted May 24, 2021 Share Posted May 24, 2021 Can you tell from this graph when your account was suspended? 100 cpu usage every day for the last week. All of your load is coming from Wordpress. Quote Link to comment Share on other sites More sharing options...
robertzo Posted May 24, 2021 Share Posted May 24, 2021 If you want an alternative then Joomla, Sitepad, CraftCMS, expression engine, and Subrion are great and beginner friendly alternatives. Quote Link to comment Share on other sites More sharing options...
spandso Posted May 25, 2021 Author Share Posted May 25, 2021 wolstech: Thank you for unsuspending my account and your always prompt and kind support.I'm surprised that Wordpress puts so much load on the server. I am sure that there are other users using Wordpress, so is that load coming from my Wordpress only or is it the collective load from all Wordpress installations?I will investigate for an alternative to Wordpress. Any good suggestions for something that supports e-commerce like WooCommerce on Wordpress? Can I use the simplystatic plugin with WooCommerce?Also, if I purchase a VPS I won't have similar problems with Wordpress?Krydos: WoW! 100% of CPU and peak at 80% of memory. Thank you for the visuals. robertzo: Thank you for your kind suggestions. I will research them. Quote Link to comment Share on other sites More sharing options...
Krydos Posted May 25, 2021 Share Posted May 25, 2021 I'm surprised that Wordpress puts so much load on the server.Wordpress is pretty much the most bloated, memory hungry, cpu using software you could possibly install. Only like Magento is worse. I am sure that there are other users using Wordpress, so is that load coming from my Wordpress only or is it the collective load from all Wordpress installations?That load is JUST your account. Yes, there are other Wordpress installs on Tommy, and yes they do constantly cause high load too and frequently get suspended as well. Also, if I purchase a VPS I won't have similar problems with Wordpress?The load is more or less unlimited with a vps, you're not allowed to mine crypto with one and we do monitor load, but only 1 vps that we've ever sold has ever been a problem. I discussed it with the owner and we worked out a way for him to throttle what he was doing, but to give you an idea his vps was causing more load than the entire Johnny server combined and Johnny has like 3400 accounts on it. That was a very extreme case. A small vps will handle your wordpress perfectly well without issues. They start at $4 per month, and I can help you transfer your site to one if you need. Krydos: WoW! 100% of CPU and peak at 80% of memory. Thank you for the visuals.No problem. You can find the 7 day graph in cpanel if you click the "Account Load" button to monitor it yourself to avoid getting suspended in the first place. Quote Link to comment Share on other sites More sharing options...
spandso Posted May 25, 2021 Author Share Posted May 25, 2021 Thank you Krydos! I will think about weather to use something other than Wordpress or move to a VPS. If I decide to go the VPS way I will message you. Quote Link to comment Share on other sites More sharing options...
robertzo Posted May 28, 2021 Share Posted May 28, 2021 (edited) BTW if you use an app called Publii (you can download it from https://getpublii.com/), you can import your WordPress files and connect it with cPanel using ftp. It is very user intuitive and fast (static instead of PHP). Edited May 28, 2021 by robertzo Quote Link to comment Share on other sites More sharing options...
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