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O cant acess my account and website os off line.


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#1 Zerotrash

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Posted 07 June 2021 - 07:09 PM

Hi!
i cant acess my website and account 😕. Why?
https://www.xtraparfumo.com

Please help!!!!

#2 wolstech

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Posted 07 June 2021 - 07:14 PM

https://www.helionet...er-maintenance/ is my guess at the moment.

 

Despite what was said there, I'm definitely able to find a few sites that are returning bogus NXDOMAIN errors at the moment. Lets wait until the maintenance is finished before we dig into this further, as it's likely the issue will resolve itself.


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#3 Zerotrash

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Posted 07 June 2021 - 07:26 PM

Thanks!

#4 Krydos

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Posted 07 June 2021 - 07:39 PM

Yeah, my bad. Ns1.heliohost.org is back online, but the zones are still syncing up. So for some of the world your domain is down and for the rest it is up. It just depends on whether they randomly choose ns1 or ns2 to query. If someone has visited your site recently and still has the ip address cached on their computer or their router or their isp they won't notice it's down. I didn't realize it would take so long to sync the zones back up.

#5 Zerotrash

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Posted 07 June 2021 - 07:44 PM

No problem Man!
Thanks for reply.😀

Mu best regards.

#6 Krydos

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Posted 07 June 2021 - 07:48 PM

I took ns1 back offline until all the zones finish syncing. This should force everyone to use ns2 which is working and has all the zones already. Hopefully this will make everyone's websites work for now.



#7 Zerotrash

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Posted 07 June 2021 - 07:51 PM

Thanks bro 🙏🏿!

#8 Krydos

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Posted 08 June 2021 - 02:38 AM

Your domain stopped wokring because it expired 3 days ago. You need to log in to tucows and buy it for another year.
 
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#9 Zerotrash

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Posted 08 June 2021 - 02:21 PM

Thank's for the information!🙏🏿

#10 Zerotrash

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Posted 08 June 2021 - 02:59 PM

Domain Renewed.
Thanks!

#11 Zerotrash

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Posted 08 June 2021 - 05:40 PM

The site is Still down.
It's normal?

Thanks.

#12 wolstech

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Posted 08 June 2021 - 05:51 PM

The domain works for me now, but your site is throwing a 500 error...there's a ton of reasons for that. The most common are: invalid .htaccess file, incorrect file permissions, Python with bad shebang line, broken PHP scripts (with errors turned off)...


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#13 Zerotrash

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Posted 08 June 2021 - 05:55 PM

I understand. I'll check.

Thanks.

#14 Zerotrash

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Posted 08 June 2021 - 06:43 PM

I'm not getting access to the administration of the site.

#15 wolstech

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Posted 08 June 2021 - 06:59 PM

When PHP apps won't run, you need to look at it from cPanel and figure out why. WP's admin wasn't going to work while broken, and that's normal. I renamed your .htaccess file and it works now, so the .htaccess file is invalid.

 

Also, as a reminder, we highly recommend not using Wordpress. It's notorious for load and security issues that result in broken sites, hacked sites, load suspensions, and even accidental phishing bans.


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