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Suspended: canytam@gmail.com


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#1 canytam

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Posted 10 June 2021 - 01:31 AM

HelioHost username: canytam@gmail.com

Server : Johnny

Domain : penguin.heliohost.us

 

I created the account for less than 1 week but my account is suspended because of inactivity. Please help.

 



#2 Krydos

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Posted 10 June 2021 - 01:35 AM

Did you try to delete it?



#3 canytam

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Posted 10 June 2021 - 02:37 AM

Delete what?



#4 canytam

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Posted 10 June 2021 - 03:29 AM

I want to move to Ricky from Johnny and I plan to delete the account. However it ask me to login but it say my password is not correct. I try to reset password and the system report error. Finally, my account is suspended.



#5 Krydos

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Posted 10 June 2021 - 03:35 AM

When you queue your account for deletion it is suspended for inactivity first, and then if you renew your account before it gets deleted it cancels the deletion. If you queue it for deletion and then wait patiently it will delete itself. Depending on the load it can take anywhere from a few minutes to a few hours.



#6 canytam

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Posted 10 June 2021 - 04:21 AM

At this moment, I don't know my account is queue for the deletion or not? 



#7 Krydos

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Posted 10 June 2021 - 04:51 AM

Your account is fully active, and your website is working. If you want to delete it you'll need to queue it for deletion again.



#8 canytam

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Posted 10 June 2021 - 04:53 AM

When I try to delete my account, I get the following message.

 

We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error.

 

Is it mean that the delete process is queuing or I need to active the account first?



#9 Krydos

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Posted 10 June 2021 - 04:55 AM

Are you using the username 'canytam' in all lowercase? If you use uppercase or type your email address into that box it would give that error.

#10 canytam

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Posted 10 June 2021 - 11:59 PM

Solved. Thanks.






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