blinkor Posted July 6, 2021 Share Posted July 6, 2021 I have an account with Tommy with my custom .NET domain. I am trying to create a email account for my website. I am sure the MX records are auto configured by cpanel. However, when I create a new email address on my main domain and try to log in with RoundCube, I get the error of "Login Failed" and presented with the login screen. I tried entering the email username with the '@' symbol after it with my domain name and the email username itself, but It doesn't work. Sometimes, I get a 500 internal server error too when I try to relogin. I have not done anything to DNS and I'm not sure what is going on. (post email same as cpanel email). If I use a different client (Horde), I also get a 500 internal server error. How can I fix this? Link to comment Share on other sites More sharing options...
Talk Sick Posted July 6, 2021 Share Posted July 6, 2021 This support request is being escalated to our root admins. 1 Link to comment Share on other sites More sharing options...
Krydos Posted July 6, 2021 Share Posted July 6, 2021 That can happen sometimes when the roundcube database gets corrupted. I rebuilt the roundcube databases for admin and h.von. Can you log in to roundcube now? Link to comment Share on other sites More sharing options...
blinkor Posted July 8, 2021 Author Share Posted July 8, 2021 Thank you, it works now @Krydos Link to comment Share on other sites More sharing options...
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