nemo1 Posted August 17, 2021 Share Posted August 17, 2021 Your account is suspended Your account is suspended. Please contact the billing or support department or your server administrator. can you help me use my account edit can you create 2 database and uncompress archive to me so I can install new cms if you can please send name and password of the 2 database to my email the archive is not send yet I well send if you can uncompress thank in advance Quote Link to comment Share on other sites More sharing options...
balloons Posted August 17, 2021 Share Posted August 17, 2021 Confirmation is required. Is your HelioHost account nemo1? If they are different, please add the account name in the comment. But due to the Plesk installation process, root admin cannot recover the account. Currently, it is possible to recover from suspend and provide backup data. Do you want it? Quote Link to comment Share on other sites More sharing options...
wolstech Posted August 18, 2021 Share Posted August 18, 2021 Looks to be nemonemo. It got suspended for inactivity a month before before cpanel died. 1 Quote Link to comment Share on other sites More sharing options...
nemo1 Posted August 18, 2021 Author Share Posted August 18, 2021 nemomemo thank you Quote Link to comment Share on other sites More sharing options...
wolstech Posted August 18, 2021 Share Posted August 18, 2021 Unsuspended. Be aware though that you won't be able to log into the account since cPanel's license is revoked. You can use FTP to access files if you want though. Also, email won't work. You'll need to wait until the Plesk migration before you have a control panel and working email again. Quote Link to comment Share on other sites More sharing options...
nemo1 Posted August 19, 2021 Author Share Posted August 19, 2021 can you create 2 database and uncompress archive to me so i can install new cms if you can please send name and password of the 2 database to my email thank in advance Quote Link to comment Share on other sites More sharing options...
wolstech Posted August 19, 2021 Share Posted August 19, 2021 We are not able to make changes to accounts like this at this time. You'll need to wait until Plesk is available to modify your site. 1 Quote Link to comment Share on other sites More sharing options...
nemo1 Posted August 19, 2021 Author Share Posted August 19, 2021 Thank you Quote Link to comment Share on other sites More sharing options...
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