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[Solved] Please Install SSL certificate


daskunk
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Hello Admins

My SSL certificate just expired as well.. All was fine 2 hours ago but now I can no longer access my web site. I'm getting similar messages on my laptop and phone

Firefox detected an issue and did not continue to daskunk.heliohost.org. The website is either misconfigured or your computer clock is set to the wrong time.

It’s likely the website’s certificate is expired, which prevents Firefox from connecting securely. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

My domain is
daskunk.heliohost.org

I'm also on Tommy

 

I know you're very busy with the Plesk migration but any help would be very much appreciated.

Thank you

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Username: daskunk, Server: Tommy, Main domain: daskunk.heliohost.org

Hello Admins

My SSL certificate just expired.. All was fine earlier this evening, but
now I can no longer access my web site. I'm getting similar messages
whether I try to access via my laptop or phone(i.e. multiple different
browsers).

*Firefox detected an issue and did not continue to daskunk.heliohost.org
. The website is either misconfigured or your
computer clock is set to the wrong time.*

*It?s likely the website?s certificate is expired, which prevents Firefox
from connecting securely. If you visit this site, attackers could try to
steal information like your passwords, emails, or credit card details.*

My domain is
daskunk.heliohost.org

https://daskunk.heliohost.org/

I'm on Tommy

I know you're very busy with the Plesk migration but any help would be
very much appreciated.

Thank you

DaSkunk

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You can generate a new ssl certificate using a free service such as zerossl, let's encrypt, etc, and then upload the files to /home/daskunk/ and we can install the certificate for you. Please do not upload the certificate files to public_html because if you don't keep the private key private then ssl is pointless.

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Thank you for the quick reply. Sorry if this is a bit ignorant but the SSL
certificates have always been auto renewed on Tommy in the past. Is this a
change in the process going forward or is it temporary because of the
CPANEL to PLESK migration?

The reason I'm asking is since I've never had to do it before I want to
make sure I handle your request properly. Can you just tell me what files I
should expect to get from LetsEncrypt and need to upload to /home/daskunk?
I don't want to waste a lot of your time and want to make sure I do it
right.

Thank you again and sorry that I'm a novice at this.

On Tue, Oct 12, 2021 at 10:45 PM HelioHost Support
wrote:

>
> You can generate a new ssl certificate using a free service such
> as zerossl, let's encrypt, etc, and then upload the files to /home/daskunk/
> and we can install the certificate for you. Please do not upload the
> certificate files to public_html because if you don't keep the private key
> private then ssl is pointless.
>
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet.org/index/index.php?showtopic=46185
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

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cPanel has something called AutoSSL that automatically installs SSL for you. However, when your server doesn't have a license AutoSSL doesn't work anymore. Plesk has something similar that automatically installs SSL for you so once your account is moved to Plesk you won't have to worry about it anymore again.

There should be 2 or 3 files. Generally they're called private.key, certificate.crt, and ca_bundle.crt. Sometimes the ca_bundle and the certificate file are combined into one. They might have other file names, but generally the .key extension and .crt extension will be the same. Upload what they give you and I can sort it out for you, just don't upload it to public_html.

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OK I was able to work through the generation process using zerossl and uploaded these files

ca_bundle.crt
certificate.crt
private.key

to my /home/daskunk directory.

Thank you very much if you can install them

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Thank you again and that all makes sense. I'm working on it now but I'm
stuck on a step. I picked zerossl and during the certificate generation
process it wants to perform a verification step. It's giving me 3 options
but none of them allow me to download the files so I can upload them to my
/home/daskiunk space later.

[image: image.png]
I looked at the HTTP FIle Upload
[image: image.png]

but it wants me to upload the file to my well-known directory. But you want
me to put the files into my .home/daskink so as not to expose the private
keys.

So I'm not sure what to do for this step. Again apologies but this is my
first time through it.

Thank you if you can guide me through.

On Tue, Oct 12, 2021 at 11:28 PM HelioHost Support
wrote:

>
> cPanel has something called AutoSSL that automatically installs
> SSL for you. However, when your server doesn't have a license AutoSSL
> doesn't work anymore. Plesk has something similar that automatically
> installs SSL for you so once your account is moved to Plesk you won't have
> to worry about it anymore again.
>
>
>
> There should be 2 or 3 files. Generally they're called
> private.key, certificate.crt, and ca_bundle.crt. Sometimes the ca_bundle
> and the certificate file are combined into one. They might have other file
> names, but generally the .key extension and .crt extension will be the
> same. Upload what they give you and I can sort it out for you, just don't
> upload it to public_html.
>
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet.org/index/index.php?showtopic=46185
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

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OK I was able to get through the verification step and the following files
have been uploaded to my home directory

ca_bundle.crt
certificate.crt
private.key

I hope this is all correct.

Thank you

On Tue, Oct 12, 2021 at 11:28 PM HelioHost Support
wrote:

>
> cPanel has something called AutoSSL that automatically installs
> SSL for you. However, when your server doesn't have a license AutoSSL
> doesn't work anymore. Plesk has something similar that automatically
> installs SSL for you so once your account is moved to Plesk you won't have
> to worry about it anymore again.
>
>
>
> There should be 2 or 3 files. Generally they're called
> private.key, certificate.crt, and ca_bundle.crt. Sometimes the ca_bundle
> and the certificate file are combined into one. They might have other file
> names, but generally the .key extension and .crt extension will be the
> same. Upload what they give you and I can sort it out for you, just don't
> upload it to public_html.
>
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet.org/index/index.php?showtopic=46185
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

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Merged email support and forum post. (This failed as I wanted to merge the forum post to email support. This will not happen in the future.)

Please stick to one support medium. Thank you. 

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Sorry about that and thank you for merging the emails. I'll stick with this forum and monitor this post for when the SSL certificate files I just uploaded have been successfully installed. Thank you again.

  • Like 1
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Hello again

Is there anything else I need to do on my end for the new SSL certificate to take effect?  I did double check to ensure the two crt files and private key were properly copied into /home/daskunk. Please let me know if I need to take any further action as my users are unable to access my site.

 

Thank you again so much for your help

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  • Krydos changed the title to [Solved] Please Install SSL certificate

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