Jump to content


Photo

suspended


  • Please log in to reply
8 replies to this topic

#1 BKunkle

BKunkle

    Newbie

  • Members
  • 3 posts

Posted 28 September 2009 - 02:54 PM

I received an email this morning saying, in part:

Your hosting account at HelioHost has been suspended. This either due to a period of account inactivity or missed renewal date.

When following the link in the email, it took me to a page that said my account was not suspended. My website is still active.

Did I fail to do something I ought to have done? What was it? Or was this a mistake?

Am I, in fact, suspended?

#2 Byron

Byron

    Rank X Member

  • Root Admin
  • 8,800 posts
  • Gender:Male
  • Location:USA

Posted 28 September 2009 - 04:43 PM

If your site is still up and you can login to your cpanel then your site has been renewed. Just make sure you login to your cpanel at least once every 30 days.


#3 Weird Man Games

Weird Man Games

    Newbie

  • Members
  • 2 posts
  • Interests:Video games, graphic design, programming.

Posted 15 December 2009 - 05:01 PM

Hi

We registered to HelioHost about two months ago. Our domain is wemag.heliohost.org.

About three days ago I visited our site, and instead of the content, came up a page saying that the account has been suspended. It didn't say why or when. Moreover, we did not receive any warning email, despite the fact that I turned on the option of receiving an email in case we reach the space/bandwidth limit. I tried to login to the cPanel, but it didn't work (no error message. It simply didn't).

I don't recall we did anything against the rules, so I don't know why our account was suspended. It's also weird that we didn't receive any notice.
Did we misuse our account somehow? Or perhaps it's a system error?

Thanks,
Itamar Bledsoe
webmaster of the Wemag team

Our site on HelioHost: http://wemag.heliohost.org/ (we'll buy a domain when the site is complete)

#4 Byron

Byron

    Rank X Member

  • Root Admin
  • 8,800 posts
  • Gender:Male
  • Location:USA

Posted 15 December 2009 - 05:25 PM

See if you can renew here:

http://www.heliohost...ripts/renew.php

If you can than make sure you login to your cpanel a couple of times a month to keep your site up.


#5 Weird Man Games

Weird Man Games

    Newbie

  • Members
  • 2 posts
  • Interests:Video games, graphic design, programming.

Posted 10 January 2010 - 02:08 PM

QUOTE (byron @ Dec 15 2009, 06:25 PM) <{POST_SNAPBACK}>

That solved the problem.

However, several days later the site seemed to have went down.
When trying to access the site, I get a DNS error, as if the site doesn't exist at all. I tried both wemag.heliohost.org and www.wemag.heliohost.org.
I didn't post here immediately because I thought it was a temporary down time.
But the site is still down, and I suspect that our account has been deleted (for whatever reason). If so, is it possible to open a new account with the same domain?
If not, what is the problem and how can we fix it?

Thanks
Itamar Bledsoe
webmaster of the Wemag team

Our site on HelioHost: http://wemag.heliohost.org/ (we'll buy a domain when the site is complete)

#6 Byron

Byron

    Rank X Member

  • Root Admin
  • 8,800 posts
  • Gender:Male
  • Location:USA

Posted 10 January 2010 - 02:30 PM

I'm not seeing wemag.heliohost.org in our database so go ahead and try to re-create it.


#7 alicia

alicia

    Newbie

  • Members
  • 1 posts
  • Gender:Female

Posted 10 January 2010 - 11:24 PM

QUOTE (byron @ Jan 10 2010, 06:30 AM) <{POST_SNAPBACK}>
I'm not seeing wemag.heliohost.org in our database so go ahead and try to re-create it.



I had just now signed up for this place. My previous web hosting went down and has been down. So I guess this place is like the X10hosting site huh? You are stuck having to register for a form only to have your account or site disappear later on just because you didn't log in. Hmm. well, I have a question: is this place worth it? I have been searching all day for a decent hosting service that supports what I need as is free. So I guess some insight on this place runs would be useful.

#8 Wizard

Wizard

    Rank X Member

  • Moderators
  • 2,922 posts
  • Gender:Male
  • Interests:Sleeping.

Posted 10 January 2010 - 11:30 PM

I'm not seeing wemag.heliohost.org in our database so go ahead and try to re-create it.


I had just now signed up for this place. My previous web hosting went down and has been down. So I guess this place is like the X10hosting site huh? You are stuck having to register for a form only to have your account or site disappear later on just because you didn't log in. Hmm. well, I have a question: is this place worth it? I have been searching all day for a decent hosting service that supports what I need as is free. So I guess some insight on this place runs would be useful.

Don't whine about free hosting. We're not asking for the deed to your house and your first-born. We've got tens of thousands of accounts running all at once, with only so much space and resources available, so of course we want to weed out the inactive ones. We're an operation run by volunteers who spend their personal time doing support and server maintenance. The funds needed to run the hosting server come out of djbob's pocket and whatever ad revenue we can scrape together. We are not doing this for profit. So forgive me if I get ticked off at your attitude, considering you're not entitled to anything because you're not paying for anything and complaining about it.

To answer your question, it's whatever you make it out to be. I've had to present projects that were hosted here before. Sometimes the server had crashed and I had to scramble for a backup. I didn't gripe and moan because it states clearly in the ToS that it's your responsibility to backup your data. So yeah, YMMV, but that's the case with all "free" things.

TL;DR: It's almost a free lunch. Be happy. :)

Pacman emerges victorious!


#9 Bill

Bill

    Rank III Member

  • Members
  • PipPipPip
  • 161 posts
  • Gender:Male
  • Location:The Wilderness
  • Interests:Computers, Reading...

Posted 11 January 2010 - 05:57 PM

QUOTE (alicia @ Jan 10 2010, 11:24 PM) <{POST_SNAPBACK}>
[

I had just now signed up for this place. My previous web hosting went down and has been down. So I guess this place is like the X10hosting site huh? You are stuck having to register for a form only to have your account or site disappear later on just because you didn't log in. Hmm. well, I have a question: is this place worth it? I have been searching all day for a decent hosting service that supports what I need as is free. So I guess some insight on this place runs would be useful.



It isn't normally like this. There is just some problem with cpanel's databases, djbob and his team are working hard with cpanel to resolve the issue. I'd just bear with them and hope...

@ Weird Man Games, I see your site ok. You may need to refresh your browser or clean out your cache
'Elementary, my dear Watson' - Sherlock Holmes (He never actually said this in the real Sir Arthur Conan Doyle books though :D )




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users