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[HH#342044] Plesk migration


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Username: N/A, Server: N/A, Main Domain: N/A

Hello,

I have noticed my account is ready for migration to Plesk (https://www.heliohost.org/eta/?u=rockygl1) , however I have not received a link. I think a different email may be registered with my account. My user is rockygl1 with domain http://www.rockyglaciers.org/. The SSL certificate is also expired. Your help is much appreciated

Many thanks,
Scott

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Hello,

I can confirm I have access to rockyglaciers@hotmail.com but I need to remove this email from my account. Please could this email (scott_520002@hotmail.co.uk) be used instead.

Many thanks,
Scott

From: HelioHost Support
Sent: 11 May 2022 20:19
To: scott_520002@hotmail.co.uk
Subject: Re: [HH#342044] Plesk migration


Do you have access to the email address ro...iers@hotmail.com still?



You may view the status of your ticket by visiting:

https://www.helionet.org/index/index.php?showtopic=53008

Thank you,
Heliohost support
https://www.heliohost.org/
https://www.helionet.org/

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Yes please send an email to the Hotmail account
Many thanks
________________________________
From: HelioHost Support
Sent: Thursday, May 12, 2022 2:23:27 AM
To: scott_520002@hotmail.co.uk
Subject: Re: [HH#342044] Plesk migration


Sure, I can change your email address on your account. Can I send an email to the Hotmail address to confirm ownership of the account, or would you like to verify ownership of the account in a different way? We can't just change email addresses without first confirming ownership.



You may view the status of your ticket by visiting:

https://www.helionet.org/index/index.php?showtopic=53008

Thank you,
Heliohost support
https://www.heliohost.org/
https://www.helionet.org/

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Yes, many thanks. Looking forward to testing Plesk

From: HelioHost Support
Sent: 12 May 2022 20:22
To: scott_520002@hotmail.co.uk
Subject: Re: [HH#342044] Plesk migration


You already know this because you already clicked the link, but I changed your email address and sent you a new Plesk invite.



You may view the status of your ticket by visiting:

https://www.helionet.org/index/index.php?showtopic=53008

Thank you,
Heliohost support
https://www.heliohost.org/
https://www.helionet.org/

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Hi Heliohost,

Thanks for the Plesk move. Before the move, my website was configured with Joomla. Is there a way to restore this site structure from the backupfile in my home directory? I tried installing Joomla through the Plesk applications but it started from scratch.

User: rockygl1

Many thanks,
Scott


From: Scott w
Sent: 12 May 2022 20:27
To: support@heliohost.org
Subject: RE: [HH#342044] Plesk migration

Yes, many thanks. Looking forward to testing Plesk

From: HelioHost Support
Sent: 12 May 2022 20:22
To: scott_520002@hotmail.co.uk
Subject: Re: [HH#342044] Plesk migration


You already know this because you already clicked the link, but I changed your email address and sent you a new Plesk invite.



You may view the status of your ticket by visiting:

https://www.helionet.org/index/index.php?showtopic=53008

Thank you,
Heliohost support
https://www.heliohost.org/
https://www.helionet.org/

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The Joomla site was transferred from cPanel to Plesk and you can see it at https://rockyglaciers.org/

Here's what public_html/index.php looks like

<?php
/**
 * @package    Joomla.Site
 *
 * @copyright  Copyright (C) 2005 - 2020 Open Source Matters, Inc. All rights reserved.
 * @license    GNU General Public License version 2 or later; see LICENSE.txt
 */

That's definitely a Joomla file.

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Thanks. I manually copied the public_html directory from the backup after installing Joomla through Plesk and the website disappearing, but when logging in to the Joomla dashboard it wasn?t correcntly configured. My account now seems to be suspended for exceeding the disk space ? apologies ? but I can?t access the database to delete anything

Thanks,
Scott

From: HelioHost Support
Sent: 16 May 2022 06:46
To: scott_520002@hotmail.co.uk
Subject: Re: [HH#342044] Plesk migration


The Joomla site was transferred from cPanel to Plesk and you can see it at https://rockyglaciers.org/



Here's what public_html/index.php looks like


/**
* @package Joomla.Site
*
* @copyright Copyright (C) 2005 - 2020 Open Source Matters, Inc. All rights reserved.
* @license GNU General Public License version 2 or later; see LICENSE.txt
*/


That's definitely a Joomla file.



You may view the status of your ticket by visiting:

https://www.helionet.org/index/index.php?showtopic=53008

Thank you,
Heliohost support
https://www.heliohost.org/
https://www.helionet.org/

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