JpTiger Posted June 1, 2022 Share Posted June 1, 2022 Hi there, according to heliohost.org/eta, my account has already been transferred to Plesk. However when I try to login, I still get the message saying "Login Not Available" (the one that starts with "We are in the process of upgrading our servers to use the Plesk control panel right now so you won't be able to log in to existing accounts or create new accounts until this process is done.") I took that originally to mean nobody can log into Plesk until all accounts are transferred, but if I'm reading posts here correctly, that's not the case. My username in heliohost is jptiger0. Is there anything I need to do or should I just sit tight for now? Thanks again for all your work! Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 2, 2022 Share Posted June 2, 2022 Did you read the second email that gets sent to you after your account is transferred? It has a giant link to login, and a lot of useful information. If you still can't login after reading that email let us know and we can provide additional assistance. The top priority right now is revamping our main site to work with Plesk. This means being able to create new accounts through our website. We will be upgrading the main site to allow logins to Plesk at the same time. We hope to have to done within the next week or so. We've had a few people now forget to check their email so I added some additional information to the login page. Quote Link to comment Share on other sites More sharing options...
JpTiger Posted June 4, 2022 Author Share Posted June 4, 2022 Just found it in my spam folder. Thanks for the heads up! If anyone else is in the same situation, search for an email "Account successfully transferred" from "no-reply@heliohost.org" Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 4, 2022 Share Posted June 4, 2022 Awesome. Glad you got logged in. Let us know if you run into any issues. Quote Link to comment Share on other sites More sharing options...
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