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First Phase of Plesk Migration


Krydos
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The transition to the Plesk control panel is going great, but there's a lot of work left to do. The first phase of the Plesk migration has been completed.

All of our donors with active accounts have now been sent an invite to move to Plesk. If you've made a donation any time after 2020-07-14, and aren't on Johnny please let us know so we can get you moved over. As we've said before in previous news posts all of the Johnny users will be receiving new accounts so they don't count as existing accounts.

The next phase of the migration is to send invites to all of our donors who don't already have existing accounts, and the Johnny users who were hacked. The new account people have been added back into the ETA page https://www.heliohost.org/eta/ so you can see your position number again. We will begin sending out invites soon once new account creation has finished being tested. If you have any questions let us know.

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4 hours ago, rbtrading said:

Yesterday I was number 1 on https://www.heliohost.org/eta and today 408!! Is it a joke ? That's not serious at all!  If we are obliged to give money for the migration to Plesk to take place, say so frankly! I am really disappointed...

No, it's not a joke. We added the donors without existing account back into the database like I said we were going to all along. Do you think it would be fair for us to move your account before we allow our donors who have given over $300 onto Plesk? Everyone will get moved eventually, we're just making sure we do it in the fairest way possible.

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  • 2 weeks later...
1 hour ago, vivek07 said:

Hello, I have not received any Link for Accessing my Account, Please do Transfer my Account as soon as possible.

You're still in line: https://www.heliohost.org/eta/?u=microst0 At number 2072, you've likely still got a few months to wait. You're in the free account group, which is scheduled to go last behind all donors, including those getting new accounts. The line is currently not moving at all since the next person in line is a donor needing a new account, and new accounts aren't implemented yet.

If you want to move quickly, you'll need to become a donor. Since all donors with an existing account went first, you'll be sent an email to let you move within 24-48 hours if you donate. If you're a donor already and your donation is not showing on that page, post the transaction ID and we can get that fixed so you can move. Please note that only donations made after July 14 2020 will count. If the donation is older than that, you'd need to re-donate.

Edited by wolstech
If donation is missing...
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  • 3 weeks later...

Hey there, my site hosted with you, https://www.thebrooksreflections.com/ seems to be "online" despite all the troubles you've been having, but is missing its SSL certificate, so it gives security warnings on browsers. Is there any way to get the SSL certificate renewed or are my options either waiting for Plesk or moving hosts? I seem to recall that I donated something to move from Ricky to Tommy, but I don't remember when...

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Yes, even though we don't have a functional control panel on cPanel anymore we have kept everyone's websites online during the transition. AutoSSL requires a cPanel license though so we've been installing SSL for people manually. If you want to get rid of the security warnings you can go to https://zerossl.com/ and create a free 90 certificate. Then upload the .zip file to /home/esn024/, but don't upload it to public_html. Let us know once it's uploaded and we can install it for you. If you don't like ZeroSSL for some reason you can pick any free certificate you want. We just recommend ZeroSSL because it's the easiest.

Regarding the donation, can you find a transaction ID or anything so we can look it up? If the donation was made after 2020-07-14 it counts towards your Plesk ETA and we may be able to get you moved over immediately.

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25 minutes ago, Krydos said:

If you want to get rid of the security warnings you can go to https://zerossl.com/ and create a free 90 certificate. Then upload the .zip file to /home/esn024/, but don't upload it to public_html. Let us know once it's uploaded and we can install it for you.

Ok, I signed up with ZeroSSL, downloaded the "Auth File" and used FileZilla to connect to HelioHost and upload it to /home/esn024 - however, it wasn't a .zip file as you said, but a .txt file.

The donation was on Feb 6 2021, there was a forum post here with the PayPal record:

Please use whichever method seems best, I just really want to get the SSL working again...

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Yep, that donation counts for the Plesk transfer. You've moved from #960 to #1. You should have received an email with a link that allows you to move to Plesk. Let us know if you didn't get the email, or if you have any questions.

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@esn024 You asking about your position in line to be moved to Plesk was more or less on topic for this news post, but the best place for Customer Service requests like SSL and why is Wordpress not working have been moved to 

 

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