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[Solved] Requesting unsuspension


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Please unsuspend my site... or tell me what rule I have infringed and I will change it. I'm not aware of anything I've done in violation of the rules. In fact, I haven't effectively changed my site in years.

Thank you,

Richard

www.greenvalleyrecording.com

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It's suspended because we received a Spam complaint for your account. Can you explain why this email was sent, and ensure that the user listed never receives email from you again?

Once you let us know how you'll correct this, I'll unsuspend you.

We have received a complaint about your account. Please investigate and fix within 24 hours.

Hurricane Electric Abuse Department
support@he.net

From fbl@bounce.mailstream.senderscore.net  Fri Jul 29 16:33:38 2022
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To: abuse@he.net
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Date: Fri, 29 Jul 2022 23:32:32 +0000
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This is a Synacor Abuse Report for an email message received from domain gr=
eenvalleyrecording.com, IP 65.19.141.77, on Fri, 29 Jul 2022 20:14:26 +0000=
.

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Original-Rcpt-To: fbafe5e2f583357b7494bb5dda91e547@greenvalleyrecording.com
Reported-Domain: greenvalleyrecording.com
Source: Synacor
Abuse-Type: complaint
Feedback-Type: abuse
Version: 1
Original-Mail-From: srs0=btzj=yc=gmail.com=lilhug075@greenvalleyrecording.com
Source-Ip: 65.19.141.77
Subscription-Link: https://fbl.returnpath.net/manage/subscriptions/40613

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 for <fbafe5e2f583357b7494bb5dda91e547@greenvalleyrecording.com>
 (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
 Fri, 29 Jul 2022 13:14:26 -0700 (PDT)
Message-ID: <62e43fa2.a70a0220.dca7b.6259@mx.google.com>
From: Service Desk <lilhug075@gmail.com>
X-Google-Original-From: "Service Desk" <arcbro847@gmail.com>
Subject: Order Renewed#19641
To: "fbafe5e2f583357b7494bb5dda91e547" <fbafe5e2f583357b7494bb5dda91e547@greenvalleyrecording.com>
Content-Type: multipart/alternative;
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Date: Sat, 30 Jul 2022 01:44:26 +0530
X-PPP-Message-ID: <20220729201429.19719.88755@localhost.localdomain>
X-PPP-Vhost: greenvalleyrecording.com
X-Vade-Verdict: clean
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X-Vade-Analysis-3: necuuegrihhlohhuthemuceftddunecuogfntfdquehouhhnugdqtfefvdculdehmdenucfjughrpefk
X-Vade-Analysis-4: hffuvfgtggffsegrtderredttdejnecuhfhrohhmpefuvghrvhhitggvucffvghskhcuoehlihhlhhhu
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X-Vade-Client: AQUA


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Hello there
fbafe5e2f583357b7494bb5dda91e547@greenvalleyrecording.com


We thank you for subscribing again and being an active existing user with us!

We are pleased to inform you that your annual subscription is reactivated and your account is auto debited with $ 395.49

You automatically will be charged for a subscription on annual basis unless you cancel, your plan expired on 28 July 2023.

Questions? Customer support Team  # +1 855 (420) 2273

Sellers Description:
Geek Squad  Corporation

Service Plan Tenure:
12 Months Only

Mode of Payment:
Auto debit - Account funds

Amount Payable:
$ 395.49

We hope the payment is processed with your authorization , if you still find any transactional error - reach out immediately.

To raise a complaint or stop the future payments kindly get in touch with us +1 855 (420) 2273 within 2 business days.




Thanks & Regards!
Customer support Team (Geek Corp.)



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<html><head>
    <title></title>
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<body>
    <p style="text-align: center; margin-bottom: 10px !important;">Hello there&nbsp;<br>fbafe5e2f583357b7494bb5dda91e547@greenvalleyrecording.com&nbsp;</p>
    <p style="text-align: center; margin-bottom: 10px !important;"><br>We thank you for subscribing again and being an active existing user with us!</p>
    <p style="text-align: center; margin-bottom: 10px !important;">We are pleased to inform you that your annual subscription is reactivated and your account is auto debited with $ 395.49</p>
    <p style="text-align: center; margin-bottom: 10px !important;">You automatically will be charged for a subscription on annual basis unless you cancel, your plan expired on 28 July 2023.</p>
    <p style="text-align: center; margin-bottom: 10px !important;">Questions? <span style='text-align: center; color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: "Times New Roman"; font-size: medium; font-style: normal; font-weight: 400; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Customer support Team</span>&nbsp; # <font color="#0000ff"><font color="#0000ff"><strong>+1 855 (420) 2273</strong></font></font></p>
    <p style="text-align: center; margin-bottom: 10px !important;"><strong style="font-weight: 700;">Sellers Description:</strong><br>Geek Squad <sup>&nbsp;</sup>Corporation</p>
    <p style="text-align: center; margin-bottom: 10px !important;"><strong style="font-weight: 700;">Service Plan Tenure:</strong><br>12 Months Only</p>
    <p style="text-align: center; margin-bottom: 10px !important;"><strong style="font-weight: 700;">Mode of Payment:</strong><br>Auto debit - Account funds</p>
    <p style="text-align: center; margin-bottom: 10px !important;"><strong style="font-weight: 700;">Amount Payable:</strong><br>$ 395.49</p>
    <p style="text-align: center; margin-bottom: 10px !important;">We hope the payment is processed with your authorization , if you still find any transactional error - reach out immediately.</p>
    <p style="text-align: center; margin-bottom: 10px !important;">To raise a complaint or stop the future payments kindly get in touch with us <font color="#0000ff">+</font><strong style="font-weight: 700;"><font color="#0000ff">1 855 (420) 2273</font> </strong>within 2 business days.</p>
    <p style="text-align: center; margin-bottom: 10px !important;"><br></p>
    <p style="text-align: center; margin-bottom: 10px !important;">Thanks &amp; Regards!<br>Customer support Team (Geek Corp.)</p>
    <p style="text-align: center; margin-bottom: 10px !important;"><br><br></p>
    <p style="margin-bottom: 10px !important;"><br style='color: rgb(0, 0, 0); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: "Times New Roman"; font-size: medium; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'></p>


</body></html>



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Hi,

Thank you for getting back to me quickly. 

I know nothing about this e-mail, and don't understand why it's associated with my site. And worse, I don't know what to do about it. Can you give me step by step instructions as to how I can rectify this? I'm sorry... I'm not very "tech savvy" and don't have any idea how this happened. I certainly am NOT sending spam e-mails from  my site.. (or from ANY account for that matter). it fact, I VERY rarely use my account web site to send e-mail.

Any help you can provide will be greatly appreciated. 

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So looking closer at that abuse report, it appears it came from a gmail account and used your domain as a spoofed "From". It looks like the abuse system sent the report to the bogus From instead of the actual sender. Usually we don't even get abuse reports for these, so it's kind of odd we did this time around.

Actual sender appears to be:

From: Service Desk <lilhug075@gmail.com>
X-Google-Original-From: "Service Desk" <arcbro847@gmail.com>

So, not you at all, but a misdirected abuse report. Unsuspended.

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6 hours ago, wolstech said:

So looking closer at that abuse report, it appears it came from a gmail account and used your domain as a spoofed "From".

Weird that they even sent the abuse report to us if our server didn't even send the email. Their spam reporting system is obviously broken.

Received: from [65.19.141.77] ([65.19.141.77:56692] helo=tommy2.heliohost.org)

It sure looks like Tommy2 sent it.

Aug  1 21:14:08 tommy2 postfix/smtp[66027]: 653C74014CF9: to=<pismk@cqqcng.ru>, orig_to=<SRS0=x4qC=YB=cqqcng.ru=pismk@greenvalleyrecording.com>, relay=none, delay=373791, delays=373790/0/0.94/0, dsn=4.4.1, status=deferred (connect to mail.cqqcng.ru[212.193.30.69]:25: Connection refused)
Aug  1 21:34:07 tommy2 postfix/smtp[93875]: 095D04121DFF: to=<hsrnaes@jrojbh.ru>, orig_to=<SRS0=tuE9=YF=jrojbh.ru=hsrnaes@greenvalleyrecording.com>, relay=none, delay=13150, delays=13150/0.03/0.15/0, dsn=4.4.1, status=deferred (connect to mail.jrojbh.ru[208.67.106.129]:25: Connection refused)
Aug  1 21:49:08 tommy2 postfix/smtp[105253]: 0D700401E2AD: to=<pjofmzx@ckyjqm.ru>, orig_to=<SRS0=5E9X=YE=ckyjqm.ru=pjofmzx@greenvalleyrecording.com>, relay=none, delay=130314, delays=130313/0.06/0.94/0, dsn=4.4.1, status=deferred (connect to mail.ckyjqm.ru[37.139.129.6]:25: Connection refused)
Aug  1 22:24:08 tommy2 postfix/smtp[128195]: 653C74014CF9: to=<pismk@cqqcng.ru>, orig_to=<SRS0=x4qC=YB=cqqcng.ru=pismk@greenvalleyrecording.com>, relay=none, delay=377991, delays=377990/0.05/0.72/0, dsn=4.4.1, status=deferred (connect to mail.cqqcng.ru[212.193.30.69]:25: Connection refused)
Aug  1 22:44:07 tommy2 postfix/smtp[128195]: 095D04121DFF: to=<hsrnaes@jrojbh.ru>, orig_to=<SRS0=tuE9=YF=jrojbh.ru=hsrnaes@greenvalleyrecording.com>, relay=none, delay=17351, delays=17351/0/0.15/0, dsn=4.4.1, status=deferred (connect to mail.jrojbh.ru[208.67.106.129]:25: Connection refused)
Aug  1 22:59:07 tommy2 postfix/smtp[21339]: 0D700401E2AD: to=<pjofmzx@ckyjqm.ru>, orig_to=<SRS0=5E9X=YE=ckyjqm.ru=pjofmzx@greenvalleyrecording.com>, relay=none, delay=134514, delays=134513/0.11/0.61/0, dsn=4.4.1, status=deferred (connect to mail.ckyjqm.ru[37.139.129.6]:25: Connection refused)
Aug  1 23:34:07 tommy2 postfix/smtp[39966]: 653C74014CF9: to=<pismk@cqqcng.ru>, orig_to=<SRS0=x4qC=YB=cqqcng.ru=pismk@greenvalleyrecording.com>, relay=none, delay=382191, delays=382190/0/0.88/0, dsn=4.4.1, status=deferred (connect to mail.cqqcng.ru[212.193.30.69]:25: Connection refused)

I don't know. I see a lot of spam being sent from his account still. I've disabled the mail service for his .com for now to stop the spam.

@gvr590Do you actually need to be able to send emails from this domain or can we just leave mail turned off?

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Weird, I didn't see any suspicious scripts on his account. Could be a leaked password, but I still don't understand why the abuse report lists the original sender as a gmail account if it is indeed coming from us. If the Gmail address is meant to be the fake from address, the spammer was doing something odd since those X-Google headers don't actually appear anywhere a user would see them...why would you spoof those?

I looked in the account thinking that he had hacked WordPress or something but the site is mostly HTML and pictures. I didn't have time to figure out the mail logs (I knew how to research exim in cPanel, but still have no clue how the postfix based mail works on Plesk).

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  • 3 weeks later...
On 8/1/2022 at 7:47 PM, Krydos said:

Weird that they even sent the abuse report to us if our server didn't even send the email. Their spam reporting system is obviously broken.

Received: from [65.19.141.77] ([65.19.141.77:56692] helo=tommy2.heliohost.org)

It sure looks like Tommy2 sent it.

Aug  1 21:14:08 tommy2 postfix/smtp[66027]: 653C74014CF9: to=<pismk@cqqcng.ru>, orig_to=<SRS0=x4qC=YB=cqqcng.ru=pismk@greenvalleyrecording.com>, relay=none, delay=373791, delays=373790/0/0.94/0, dsn=4.4.1, status=deferred (connect to mail.cqqcng.ru[212.193.30.69]:25: Connection refused)
Aug  1 21:34:07 tommy2 postfix/smtp[93875]: 095D04121DFF: to=<hsrnaes@jrojbh.ru>, orig_to=<SRS0=tuE9=YF=jrojbh.ru=hsrnaes@greenvalleyrecording.com>, relay=none, delay=13150, delays=13150/0.03/0.15/0, dsn=4.4.1, status=deferred (connect to mail.jrojbh.ru[208.67.106.129]:25: Connection refused)
Aug  1 21:49:08 tommy2 postfix/smtp[105253]: 0D700401E2AD: to=<pjofmzx@ckyjqm.ru>, orig_to=<SRS0=5E9X=YE=ckyjqm.ru=pjofmzx@greenvalleyrecording.com>, relay=none, delay=130314, delays=130313/0.06/0.94/0, dsn=4.4.1, status=deferred (connect to mail.ckyjqm.ru[37.139.129.6]:25: Connection refused)
Aug  1 22:24:08 tommy2 postfix/smtp[128195]: 653C74014CF9: to=<pismk@cqqcng.ru>, orig_to=<SRS0=x4qC=YB=cqqcng.ru=pismk@greenvalleyrecording.com>, relay=none, delay=377991, delays=377990/0.05/0.72/0, dsn=4.4.1, status=deferred (connect to mail.cqqcng.ru[212.193.30.69]:25: Connection refused)
Aug  1 22:44:07 tommy2 postfix/smtp[128195]: 095D04121DFF: to=<hsrnaes@jrojbh.ru>, orig_to=<SRS0=tuE9=YF=jrojbh.ru=hsrnaes@greenvalleyrecording.com>, relay=none, delay=17351, delays=17351/0/0.15/0, dsn=4.4.1, status=deferred (connect to mail.jrojbh.ru[208.67.106.129]:25: Connection refused)
Aug  1 22:59:07 tommy2 postfix/smtp[21339]: 0D700401E2AD: to=<pjofmzx@ckyjqm.ru>, orig_to=<SRS0=5E9X=YE=ckyjqm.ru=pjofmzx@greenvalleyrecording.com>, relay=none, delay=134514, delays=134513/0.11/0.61/0, dsn=4.4.1, status=deferred (connect to mail.ckyjqm.ru[37.139.129.6]:25: Connection refused)
Aug  1 23:34:07 tommy2 postfix/smtp[39966]: 653C74014CF9: to=<pismk@cqqcng.ru>, orig_to=<SRS0=x4qC=YB=cqqcng.ru=pismk@greenvalleyrecording.com>, relay=none, delay=382191, delays=382190/0/0.88/0, dsn=4.4.1, status=deferred (connect to mail.cqqcng.ru[212.193.30.69]:25: Connection refused)

I don't know. I see a lot of spam being sent from his account still. I've disabled the mail service for his .com for now to stop the spam.

@gvr590Do you actually need to be able to send emails from this domain or can we just leave mail turned off?

I'm sorry, I hadn't seen this reply or question before posting another support request (on another page). I found that my mail was switched off in Plesk and couldn't figure out how to turn it back on. I DO use that web-based e-mail address, but have it forwarded to my computer client address that I use for daily communication. If you could please re-enable that richard@greenvalleyrecording.com address, I'd very much appreciate it. If there's anything I can do to stop the spam from being sent from that address, please let me know what it would be. I certainly DON'T like that happening.  

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I already enabled mail in the other thread. Make sure you change your passwords and run a malware scan on your computer too. If the spam messages continue we'll need to disable mail again. The other thing you can do is use an external mail provider like a free Zoho account. That way our servers don't handle the mail and we won't get the abuse reports.

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