herrerapoch Posted November 1, 2022 Share Posted November 1, 2022 Hi there, my username is a52hepof. two days ago i made a donation for a Tommy host. The problem is that I do not have access to the plesk and configuration. I have other host with tommy too and this one is working perfectly and i can access to plesk. What can i do to configure and access to the last Tommy Host? Link to comment Share on other sites More sharing options...
Talk Sick Posted November 2, 2022 Share Posted November 2, 2022 This support request is being escalated to our root admins. Link to comment Share on other sites More sharing options...
Krydos Posted November 2, 2022 Share Posted November 2, 2022 You're already on Tommy. I think the confusion here might be that our terms of service state that each person is allowed to have only one account. It sounds like you might have been trying to create a second account? What do you need the second account for? Link to comment Share on other sites More sharing options...
herrerapoch Posted November 2, 2022 Author Share Posted November 2, 2022 It is a project of my wife but I paid for it with my paypal. Perhaps we could create an account with her email. Link to comment Share on other sites More sharing options...
Krydos Posted November 2, 2022 Share Posted November 2, 2022 Sure, that's fine then. What is the email address you want the invite sent to? I have enabled DMs if you don't want to post it publicly. Link to comment Share on other sites More sharing options...
herrerapoch Posted November 2, 2022 Author Share Posted November 2, 2022 I sent you a message with the email . Thank you so much Link to comment Share on other sites More sharing options...
Krydos Posted November 4, 2022 Share Posted November 4, 2022 An invite to create an account has been sent to the provided email address. 1 Link to comment Share on other sites More sharing options...
herrerapoch Posted November 4, 2022 Author Share Posted November 4, 2022 Thank you Krydos.Excellent service and care. 1 Link to comment Share on other sites More sharing options...
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