Ice IT Support Posted November 5, 2022 Share Posted November 5, 2022 Username: iceitsup Server: Tommy (Plesk) Domain: iceitsup.heliohost.org A few weeks ago (October 14th) I received the inactivity warning email claiming that I had not logged into Plesk since June 2021 (which I don't believe was accurate). To be safe I logged into Plesk on the same day I received the inactivity warning. A couple days later (October 16th) my account was inactivated anyway and I had to use https://heliohost.org/renew/ to reactivate the account. This allowed me back into Plesk, but the queued page remains on all of the domains on my account. I have tried different devices/browsers/incognito/etc. Could the status of my account be checked on please? Thank you! Link to comment Share on other sites More sharing options...
Talk Sick Posted November 5, 2022 Share Posted November 5, 2022 I think your dev subdomain is still pointed to CPanel. I'll escalate this to Krydos. Link to comment Share on other sites More sharing options...
Krydos Posted November 5, 2022 Share Posted November 5, 2022 Sun Dark called this one. Your main domain iceitcup.heliohost.org was transferred to Plesk, but it was kind of pointless because it immediately redirects to your .net which was still being hosted on cPanel. I transferred all of your domains over to Plesk now. Regarding the undetected logins There were a few people whose logins weren't being detected originally, but it should be working for everyone now. If you want I can manually set your login date to a week ago, and you can test logging in to see if it updates the system properly. Link to comment Share on other sites More sharing options...
Ice IT Support Posted November 5, 2022 Author Share Posted November 5, 2022 Great, thank you Krydos! The queued page is gone/fixed now. I had a few subdomains under dev.iceitsupport.net that don't appear to have transferred over to Plesk. Would it be possible to transfer or recreate those please? The options/buttons to add domains and subdomains are missing in my account (perhaps not yet implemented?). Each subdomain has a corresponding document root of the same name under <home>/public_html/Dev/ Link to comment Share on other sites More sharing options...
Krydos Posted November 6, 2022 Share Posted November 6, 2022 The four subsubdomains matching the four directories have been created for you. 2 hours ago, Ice IT Support said: The options/buttons to add domains and subdomains are missing in my account (perhaps not yet implemented?). Not implemented yet. We're working on it. Link to comment Share on other sites More sharing options...
Ice IT Support Posted November 6, 2022 Author Share Posted November 6, 2022 Awesome! Thanks again for your help! Link to comment Share on other sites More sharing options...
Recommended Posts