sortaloc Posted November 24, 2022 Share Posted November 24, 2022 Hi, My account has been suspended now. Can you help me to reset it? Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 24, 2022 Share Posted November 24, 2022 It looks like you were suspended for inactivity because you didn't log in for 30 days. To prevent that from happening again simply visit https://heliohost.org/login/ and submit your username and password to login. Once you successfully reach the dashboard or Plesk control panel you're good for another 30 days. You might also want to check your email spam settings because we send out a warning email 48 hours before your account goes inactive reminding you to login if you're still using your account. Then if you ignore that email and don't login we send a second email letting you know how to renew it if you want to start using it again. Anyways, you figured out how to renew it yourself and your account is active now so this issue seems to be solved. Let us know if you need help with anything else. Quote Link to comment Share on other sites More sharing options...
sortaloc Posted November 27, 2022 Author Share Posted November 27, 2022 I've got this warning on my Plesk Panel. How I can use my account again? Can you help me? Quote Link to comment Share on other sites More sharing options...
Krydos Posted November 27, 2022 Share Posted November 27, 2022 You had a 250 MB backup so I deleted it and reactivated your site. Let us know if you're still unable to log in. Quote Link to comment Share on other sites More sharing options...
sortaloc Posted November 30, 2022 Author Share Posted November 30, 2022 Thank you. Sorry for late respond. I can login now. Quote Link to comment Share on other sites More sharing options...
sortaloc Posted December 2, 2022 Author Share Posted December 2, 2022 Sorry again. But today I can't login into my heliohost.org account and also on plesk. Perhaps you can tell me why and what's wrong with my account? Quote Link to comment Share on other sites More sharing options...
wolstech Posted December 2, 2022 Share Posted December 2, 2022 The server is down, probably due to a DoS attack considering we've been hit with a few of those lately... Quote Link to comment Share on other sites More sharing options...
Krydos Posted December 3, 2022 Share Posted December 3, 2022 The server is back up again. Can you login now? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.