kjw93 Posted March 17, 2011 Share Posted March 17, 2011 I am having the same problem, account is locked out due to inactivity. I am unable to login into the cpanel. I have tried to change my password because I thought that was the problem but it ultimately directed me to here. Username: kjw93 Thanks. Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 17, 2011 Share Posted March 17, 2011 Escalating request: @djbob: I'm getting a 404 on the following URL: http://www.heliohost.org/scripts/renew.php I've marked your account as active, so you're good for another month. Link to comment Share on other sites More sharing options...
kjw93 Posted March 17, 2011 Share Posted March 17, 2011 All is well again. Thanks! Link to comment Share on other sites More sharing options...
aswenger Posted March 17, 2011 Share Posted March 17, 2011 Me too --- same problem. Account is "suspended" due to inactivity. I am unable to login to cPanel. Username: aswenger Thanks!! Link to comment Share on other sites More sharing options...
Ashoat Posted March 17, 2011 Share Posted March 17, 2011 Okay, try using the renew script now. Link to comment Share on other sites More sharing options...
jje Posted March 17, 2011 Share Posted March 17, 2011 Aswenger, I have marked you as unsuspended. EDIT: just seen your post - thanks, djbob! Link to comment Share on other sites More sharing options...
aswenger Posted March 17, 2011 Share Posted March 17, 2011 Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 17, 2011 Share Posted March 17, 2011 Immediately following the above actions, my account was RE-suspended. HOWEVER, this time the renew script did indeed WORK, so all is again OKAY. aswenger This is because jje did not set the 'last logged in' date in the MOD CP to today, so the account script re-suspended your account. However, everything is fine now because the renew script is working again. Link to comment Share on other sites More sharing options...
jje Posted March 18, 2011 Share Posted March 18, 2011 Oops my bad. http://www.heliohost.org/scripts/renew.php Link to comment Share on other sites More sharing options...
jje Posted March 20, 2011 Share Posted March 20, 2011 This problem should now be resolved; Closing. Link to comment Share on other sites More sharing options...
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