ReN07 Posted April 8, 2011 Share Posted April 8, 2011 jhgca jhgca.heliohost.org Johnny (ASP.NET) I already destroyed my website.. and sign up for this account again but there's an error. "Your hosting account at HelioHost has encountered an error during installation. The error is: Unable to add group jhgca" how can I able to retrieve my jhgca account? and sign it up to Johnny server coz i am a asp.net developer.. Link to comment Share on other sites More sharing options...
jje Posted April 8, 2011 Share Posted April 8, 2011 Try signing up now - the root fixed this problem a few hours ago. how can I able to retrieve my jhgca account?You mean retrieve any data from your old account? Sorry, your account was terminated permanently, and wiped. Link to comment Share on other sites More sharing options...
ReN07 Posted April 8, 2011 Author Share Posted April 8, 2011 Try signing up now - the root fixed this problem a few hours ago. how can I able to retrieve my jhgca account?You mean retrieve any data from your old account? Sorry, your account was terminated permanently, and wiped. Hmm no. I just want to retrieve my old username which is jhgca because i can't able to sign up again with this username. there was an error stated above.hehe! that is an e-mail from helihost staff. Link to comment Share on other sites More sharing options...
jje Posted April 8, 2011 Share Posted April 8, 2011 Unable to add group jhgcaThis error was occuring to everybody attempting to sign up to Johnny, whether they used an existing username or not. The root fixed this earlier; please try again now. Link to comment Share on other sites More sharing options...
Guest Silent Assasin Posted April 8, 2011 Share Posted April 8, 2011 The rootfixed this earlier really? i reset cache and i re-signup ## times, still is getting this error: Dear *****, Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a group for that username already exists. Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards, HelioHost Staff Link to comment Share on other sites More sharing options...
jje Posted April 8, 2011 Share Posted April 8, 2011 I signed up a couple of hours ago and it worked? Link to comment Share on other sites More sharing options...
ReN07 Posted April 8, 2011 Author Share Posted April 8, 2011 I'll just keep on trying.( Link to comment Share on other sites More sharing options...
jje Posted April 8, 2011 Share Posted April 8, 2011 Could you try signing up now and let me know how you get on? I thought the problem was solved but perhaps it wasn't... Link to comment Share on other sites More sharing options...
ReN07 Posted April 8, 2011 Author Share Posted April 8, 2011 admin jje there is still an error I tried signing in with different username and e-mail. It work. but I want my old username, can I retrieve it again? Can I request for total deletion of that account? so I can register it again? Link to comment Share on other sites More sharing options...
jje Posted April 8, 2011 Share Posted April 8, 2011 I'm pretty sure it doesn't exist... root@stevie [~]# su jhgca su: user jhgca does not exist This support request is being escalated to our root admin. @ReN07 - Could you give the the username you want me to delete? Link to comment Share on other sites More sharing options...
rvt Posted April 8, 2011 Share Posted April 8, 2011 @jje: The problem is not that the username exists but rather that the group exists. To fix this problem, look for the username provided in the "group file" located at /etc/group and then remove it. Command: root@stevie [~]# cat /etc/group | grep jhgca root@stevie [~]# nano /etc/group [CTRL+W] jhgca Remove that line Link to comment Share on other sites More sharing options...
Ashoat Posted April 9, 2011 Share Posted April 9, 2011 The string "jhgca" isn't in /etc/group on Johnny (or Stevie for that matter, but I thought the user was signing up for Johnny). ReN07: is the issue persisting at this point? Link to comment Share on other sites More sharing options...
ReN07 Posted April 10, 2011 Author Share Posted April 10, 2011 There's still an error in signing up.. I'm signing at Johnny server "We're sorry, but an error was encountered during signup. Please try again later" Link to comment Share on other sites More sharing options...
jje Posted April 10, 2011 Share Posted April 10, 2011 The signup script seems to be recognizing your IP address (or some other information) that is in it's block list. @djbob - After you solve this problem, could you let me know if the support admins could fix this problem? Link to comment Share on other sites More sharing options...
Guest Geoff Posted April 10, 2011 Share Posted April 10, 2011 @djbob - After you solve this problem, could you let me know if the support admins could fix this problem? Just change the "Registration IP" to 0. Hmm... couldn't seem to find your IP on the accounts list. Link to comment Share on other sites More sharing options...
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